There are newer employer reviews for J Sainsbury

 

Great First Job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Assistant in Slough, Berkshire, South East England, England (UK)
Former Employee - Customer Service Assistant in Slough, Berkshire, South East England, England (UK)

I worked at J Sainsbury part-time (more than 3 years)

Pros

Discount Card
Great Team to work with

Cons

Poor management
Poor wage
Poor shift management

Advice to ManagementAdvice

Respect colleagues that work hard at their job and don't undermine them

Recommends
Positive Outlook
No opinion of CEO

208 Other Employee Reviews for J Sainsbury (View Most Recent)

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  1.  

    Overworked and under-appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Edinburgh, Scotland (UK)
    Current Employee - Team Leader in Edinburgh, Scotland (UK)

    I have been working at J Sainsbury full-time (more than an year)

    Pros

    There's a decent pension scheme and adequate discount which is increased at holiday times throughout the year. There are plenty of opportunities to attend Food Colleges in some departments, which can lead to NVQs in subjects relevant to your current role, which can then be transferred on. There are also some genuinely delightful customers who make it all (briefly) seem worthwhile.

    Cons

    I have never worked for a company with such blatant disregard and disrespect for the well-being of its staff. On food service departments, scheduled hours are slashed to the bone meaning colleagues receive a bare minimum of breaks and sometimes go hours without even a drink of water, as it's apparently prohibited to consume anything behind the counter, and are often expected to assist other departments even though their counter is single-staffed and this means leaving it empty. Company rules state strict hygiene and apparel rules,which are flagrantly flouted by management, as it doesn't apply to them, apparently. There is a group who are 'in' with management and therefore get away with floating about and doing as little as they can manage, while the rest of us work like dogs to keep standards up. If you work over your shift time, you won't get paid - this is expected of team leaders who get treated like the scum of the earth by management and sometimes by colleagues, with no comeback whatsoever. It is an absolute joke that one of this company's mission statements is 'respect for the individual'. No consideration is given to colleagues who have families outwith the "2.5 children" scenario leading to terrible work-life balance for colleagues who may also have demanding personal schedules albeit without any child-rearing duties. Rules very strict on absence with no consideration given to those with chronic conditions or hidden disabilities, even after meeting with management to resolve issues, they are told that the "needs of the business" outweigh their own personal considerations.

    From a business standpoint, the focus is very clearly on customer service, and yet colleagues who spend too much time with a customer (helping an elderly customer with their shopping, for example, or advising a customer on a recipe for the product they are buying) will receive a tongue-lashing. Much is made of their "legal documentation to prove due diligence" and yet colleagues are advised to falsify these or "just sign it" and even when arguing their case are told that they are in the wrong for following the correct procedure they were explicitly trained to follow. Lip service is paid to being safe and legal but to all intents and purposes it is only lip service and management clearly don't care if they endanger their staff and customers, as long as they can say "oh, we're compliant" and keep raking in the profits.

    Lack of organisation: may be unique to my store, doubtful though that is. HR constantly and consistently "lose" papers submitted to them - expenses receipts, schedules, and worst of all training booklets. Some colleagues have been repeatedly trained and signed off on the same modules, the paperwork submitted, only to have it mysteriously go missing and the colleague being dressed down for non-completion. I myself am on my fourth copy of a certain module. Repeat training must cost a fortune in paper and colleague hours and certainly engenders a lot of ill-will towards the idling HR colleagues.

    All in all the store would not be unpleasant to work in if it were not for the constant procedure 180 turns, appalling disorganization and mis-communication, or the daily microagressions and complaints of management leveled at colleagues who are already working near flat-out just to complete their daily tasks.

    Advice to ManagementAdvice

    Please start treating colleagues respectfully and as people, not as brain-dead automatons without any spark of creative thought or knowledge. Start listening to local knowledge and stop treating every store as if it were a big city superstore. Recognize the strengths you have in your colleagues instead of insisting they all perform in exactly the same way, and then criticizing them when they cannot perform at superhuman levels for extended periods of time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Feels just like school and that is not a good thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant in London, England (UK)
    Current Employee - Customer Service Assistant in London, England (UK)

    I have been working at J Sainsbury part-time (more than 5 years)

    Pros

    Meet great people and build's up your confidence as you will meet very strange and rude people in-store - thicker skin.

    Cons

    Pay is not the best, managers ask but never give, managers never take your side even when the customer is wrong. managers can be extremely rude (lack of people skills), Sainsbury's customers can be quite rude to staff for absolutely no reason and the discount is how may I say this politely la crap.

    Advice to ManagementAdvice

    Enhance pay, improve or recruit better mangers, better holiday allocations and up the percentage on the discount cards.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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