There are newer employer reviews for JEA

Customer Service Specialist

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at JEA

Pros

Great company with good benefits and excellent retirement package.

Cons

No cons great company place to work

Advice to ManagementAdvice

No advice

Recommends
No opinion of CEO
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  1. Good place to work as long as you are not in any management position after Oct 2012.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Line Management in Jacksonville, FL
    Former Employee - Front Line Management in Jacksonville, FL

    I worked at JEA full-time (more than 10 years)

    Pros

    Great rank and file staff, very competent and really care about providing effective and efficient service to the customers. Fair pay and benefits. A year ago, my review would have been much more positive so I hope things improve for the employees and customers.

    Cons

    The new executive leadership team has made some questionable decisions that may create an atmosphere that will bring very high rates to the customers. It does not appear that the top executive leadership team understands the core business or what it takes to lead the business. The most qualified leaders are ignored or removed and management jobs are not competitively filled so advancement is very difficult.

    Advice to ManagementAdvice

    The appointed board should thoroughly review the leadership’s direction and pay attention to the company metrics. The company operational metrics will continue to slip unless there are some immidiate changes.

    Doesn't Recommend
    Negative Outlook
  2. JEA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electrical Engineer in Jacksonville, FL
    Current Employee - Electrical Engineer in Jacksonville, FL

    I have been working at JEA full-time (more than 5 years)

    Pros

    Very family oriented atmosphere with an excellent pension plan. Easy to balance out life and work due to the flexible hours. A lot of good people who look to work there their entire career. Not too stressful as long as you do your job. Excellent place to work for.

    Cons

    May take a while for a raises and promotions. People hired from the outside may be brought in at a higher pay than someone whose been there a lot longer with a lot more experience.

    Advice to ManagementAdvice

    For some managers - Do not micromanage your employees. Treat them as professionals giving them the benefit of the doubt to be able to produce at their position.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for JEA

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