JPMorgan Chase – “JPMorgan.... a Ferrari motor on a Model T chassis.”

Pros

The intellectual capital in the investment space is extremely impressive. Excellent benefits. Broad investment platform.

Cons

Operational and logistical infrastructue is terribly antiquated. Poor communication across the firm. Heavy doses of micromanagement by middle and local management. Constantly changing the rules around compensation. Management intimidation. Enormous pressure to "hit the numbers" with little effort to truly determine the issues and reconcile them. All of the above prohibits delivering to the client the promises JPMorgan makes.

Advice to Senior Management

Listen to your customers. Listen to your employess.