JPMorgan Chase – “Good money for being abused.”

Pros

It is a very solid bank, but it does not pay to work there if you are near the bottom of the totem pole. The compensation is fairly good for opening up accounts but mid-level management is incompetent. Benefits are fairly good and they have a pension plan if you work there for over 3 years.

Cons

They treat all of their employees, at least in our district, poorly. They have no clue what is going on in their bank branches and could care less about employees and customers. They push employees to force customers into products which are not beneficial to them in order to increase numbers. If you are in a saturated market or a slow branch, good luck. Customers are sick of going into branches and being harassed.

Advice to Senior Management

Please get a clue as to what customers want. JD Power & Associates gave Chase a low rating for customer service and the bank responded by forcing products onto customers. Get managers who have a clue and care about customers, not year over year growth in over-saturated markets where all customers want is a "community" bank not a retail power looking to nickel and dime them.