There are newer employer reviews for Jack Henry & Associates

 

Corporate Call Center Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Jack Henry & Associates

Pros

This is a great company to work for. There are many opportunities for advancement within the company. Customer service is their top priority, and they are very successful. Their goals are very clear.

Cons

No Cons for this company.

Recommends
Positive Outlook
Approves of CEO

146 Other Employee Reviews for Jack Henry & Associates (View Most Recent)

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  1. 1 person found this helpful  

    Poor upper management that trickles down to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jack Henry & Associates full-time for more than 3 years

    Pros

    Great benefits package. Decent pay for the area.

    Cons

    Management is self-centered. No compassion for employees, just the final result.

    Advice to ManagementAdvice

    Less levels of management would make operations and expectations more clear.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great place to work if you are not expecting top management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst  in  San Diego, CA
    Current Employee - QA Analyst in San Diego, CA

    I have been working at Jack Henry & Associates full-time for more than 8 years

    Pros

    Good benefits (used to be a lot better), flexible work day (you like to start later in the day, go for it), fun atmosphere (monthly activities, taco Tuesday, lots of benefit drives, craft fairs, Halloween is the best) if you are not remote, and a brilliant workforce (some of the smartest people I have ever met). Every 2 years one can apply for a different opportunity in the company. If you are a person that gets bored with your job over time, this is a great place to work.

    Cons

    The trend the last few years seems to be hiring in Managers without a lot of technical savvy. Since we have a highly technical product, it is very frustrating to get management buy-in for suggestions when they don't even understand what you are talking about. Changing things from a sub-management position is a ponderous process, though management loves to switch up things constantly. Would not be a con if they knew what they were doing.

    Wages - do not keep in step with the market if you have been there any length of time. People get hired in near the market rate, while senior employees rarely get rewarded. Result, you have to quit to get your market value.

    Advice to ManagementAdvice

    There seems to be no accountability for Managers. The waste happening due to Managers changing direction constantly prevents employees from becoming proficient at anything. Hire managers that actually have experience in the product they are managing so they can understand their employees needs. Everyone wants to be the best they can be, but without management support, it is not happening.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Jack Henry & Associates

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