There are newer employer reviews for Jack Henry & Associates

5 people found this helpful  

Good company with potential to be great.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Software Engineer
Current Employee - Senior Software Engineer

I have been working at Jack Henry & Associates full-time (more than 8 years)

Pros

1) Fair Salaries, average benefits.
2) Technical Training is available.
3) Some very good managers and many excellent software engineers, testers, and technicians.

Cons

1) Company is very much top down, "policy driven". A ton of time is just wasted trying to keep up with relatively stupid policies and "required" training in things that don't even apply to your parts of the organization. It is more about appearing to do the right thing as opposed to doing the right thing. Although the company has many disparate subsidiaries, they want a one size fits all approach to everything. A lot of policies conflict with the reality of what happens in the field and what we have to do to get the job done. They can't make the perfect policy so to keep the business running (and making money and satisfying our customers) some policies are bent or just ignored.
2) Company has lost some of its cultural roots regarding employees. It used to be that employee satisfaction was more of a concern for top management. Now they will sacrifice employee satisfaction for short term stock price increases.
3) A few very poor General Managers who are non-supportive and unknowledgeable. I think that they keep their jobs because of inertia and the businesses that they manage are just naturally doing good in spite of them.
4) Little bottom up communication, No way to get ideas out and evaluated. Some middle managers just close down all communication. This is almost a cultural thing now. A lot of people have given up trying to get ideas out because they'll be shut down. It only takes one person to kill any idea and there seems to be lot of people who kill ideas.
5) Little or no support for experimentation. This is related to item 4 above. Everything has to be "big" and a "huge revenue generator" right out of the box.

Advice to ManagementAdvice

Look for opportunities to switch up some of the businesses to different General Managers. Even some businesses that look like they are doing good may do better under a different GM. Experiment a little in this area.
Look for opportunities to support the needs of the businesses instead of "forcing" the businesses to always support the myriad policies of top management. There is a real disconnect between the policy driven approach to management and running a creative, agile and responsive organization.
Look for opportunities to show employees that this is really a great place to work. As opposed to the "only" place to work in Monett and Springfield. As opposed to a place to work that has "competitive compensation and benefits". There isn't enough compensation and benefits to differentiate Jack Henry from most other middle of the pack tech companies. Stop believing your own hype.

Doesn't Recommend
Neutral Outlook
Approves of CEO

155 Other Employee Reviews for Jack Henry & Associates (View Most Recent)

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  1. 2 people found this helpful  

    Little pay for the work, suffocated job growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Houston, TX
    Current Employee - Technical Support Representative in Houston, TX

    I have been working at Jack Henry & Associates full-time (less than an year)

    Pros

    benefits it would seem to be

    Cons

    Pay is lower than most.
    Little or no job growth potential
    very political culture
    lots of sucking up even encouraged

    Someone there said people stay and get paid less for the good benefits. This is unacceptable. Very political seniors love butt kissing. So if you are not a sucker upper do not apply here. One of the worst decisions of my life. All the company cares about is their clients - I think the clients are a little too involved in the company. Company is always trying to compete with fiserv...

    Advice to ManagementAdvice

    Listen to your employees, try to understand them instead of placing the blame

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Roller Coaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Charlotte, NC
    Current Employee - Software Engineer in Charlotte, NC

    I have been working at Jack Henry & Associates full-time (more than 10 years)

    Pros

    Flexible work hours, remote work. Caring upper management. Decent benefits. There are lots of internal positions available, so it's easy to move around. As long as you're in a Jack Henry office, most jobs can be accomplished remote. They do a good job with community involvement and helping out local groups in need. Clothing, food, etc.

    Cons

    Work/Life balance is out the window with this company. They work you like a dog with no compensation, no bonus for going more than the extra mile. Constant cost cutting and well under staffed with qualified people to do the job that is needed. The "small company feel" has gone away replaced by a company trying to act like one of the big boys when they're not. A technology company that is always behind the technology curve.

    Advice to ManagementAdvice

    Treat your employees like you used to treat them 10 years ago.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Jack Henry & Associates

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