There are newer employer reviews for Jackson Hewitt
There are newer employer reviews for Jackson Hewitt

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Tax Service

Current Employee - Tax Preparer in Evanston, IL
Current Employee - Tax Preparer in Evanston, IL

I have been working at Jackson Hewitt part-time (Less than a year)

Pros

Great environment and friendly people. Its great for people in the accounting career and there is a lot you can learn from.

Cons

It was a very place and time would fly by. You have to be fast and active to complete the tasks on time.

Advice to Management

More organization can help.

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  1. Jackson Hewitt Tax Service; Metro-Phoenix, AZ

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Tax Preparer in Mesa, AZ
    Former Employee - Lead Tax Preparer in Mesa, AZ

    I worked at Jackson Hewitt part-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great management support and reference materials to ensure that Lead Tax Preparers exceed customer's expectations.

    Cons

    Internet quality suffers, especially inside Walmart kiosks. A faster ISP would be most helpful.

    Advice to Management

    Please improve ISP and Walmart ISP connectivity service interuptions. This negatively affects the customer satisfaction experience.


  2. Good Seasonal Part Time Job for extra money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Salt Lake City, UT
    Former Employee - Tax Preparer in Salt Lake City, UT

    I worked at Jackson Hewitt part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The franchise I worked for had a pretty generous bonus system
    Good support from management in the franchise I worked for
    Good way to get a little extra cash and/or some tax prep experience

    Cons

    It is on a walk-in basis (my location was in a Wal-Mart) and sometimes customers where not coming in. This made it boring sometimes.
    Not the best software that you had to use to prepare returns
    Some coworkers who worked at a different time than me but in the same location frankly didn't always seem to know what they were doing. This sometimes caused customers to become irate at me for a mistake that was not my own.

    Advice to Management

    If an employee does not have accounting and/or tax prep back ground please make sure they receive proper training.
    Please increase training on customer service skills.


There are newer employer reviews for Jackson Hewitt
There are newer employer reviews for Jackson Hewitt

See Most Recent

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