Jackson Hewitt

  www.jacksonhewitt.com
Work in HR? Unlock Free Profile

183 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Jackson Hewitt sucks

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Intern  in  Alexandria, VA
Former Employee - Intern in Alexandria, VA

Pros

Easy to get into this company.

Cons

stressful environment and has no work-life balance. Training is rigorous.

Advice to ManagementAdvice

make environment more friendly and offer more benefits and remuneration to attract top workers.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other reviews for Jackson Hewitt

  1.  

    Jackson Hewitt Tax Service; Metro-Phoenix, AZ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Tax Preparer  in  Mesa, AZ
    Former Employee - Lead Tax Preparer in Mesa, AZ

    Pros

    Great management support and reference materials to ensure that Lead Tax Preparers exceed customer's expectations.

    Cons

    Internet quality suffers, especially inside Walmart kiosks. A faster ISP would be most helpful.

    Advice to ManagementAdvice

    Please improve ISP and Walmart ISP connectivity service interuptions. This negatively affects the customer satisfaction experience.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Good Seasonal Part Time Job for extra money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Salt Lake City, UT
    Former Employee - Tax Preparer in Salt Lake City, UT

    Pros

    The franchise I worked for had a pretty generous bonus system
    Good support from management in the franchise I worked for
    Good way to get a little extra cash and/or some tax prep experience

    Cons

    It is on a walk-in basis (my location was in a Wal-Mart) and sometimes customers where not coming in. This made it boring sometimes.
    Not the best software that you had to use to prepare returns
    Some coworkers who worked at a different time than me but in the same location frankly didn't always seem to know what they were doing. This sometimes caused customers to become irate at me for a mistake that was not my own.

    Advice to ManagementAdvice

    If an employee does not have accounting and/or tax prep back ground please make sure they receive proper training.
    Please increase training on customer service skills.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Jackson Hewitt.

Worked for Jackson Hewitt? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.