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8 people found this helpful  

A great buzz for a customer of 10 years, into a depressive career end.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Jagex Player Support  in  Cambridge, East of England, England (UK)
Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)

I worked at Jagex full-time for more than a year

Pros

Quarterly 'Jollies' - £30 per head, meal, paint ball etc.
Positive colleagues.

Cons

Terrible Workloads - 10 hours of clicking buttons, and listening to whiny 13 year olds hijacking accounts for 'teh lulz'.

Poor management with no director or real leadership.

Constant dismissals - You would notice people disappear and never return, as the company is replacing permanent staff with temps to cover the work loads.. Which you can see above, people are paid LESS now than before.

10 Hour shifts.

Advice to ManagementAdvice

Grow some balls with your company, value the ones whom commit rather than sacking them because of your service levels.

I wouldn't be surprised if you went under in the next few years, disgusting.

Doesn't Recommend
Negative Outlook

Other Reviews for Jagex

  1. 5 people found this helpful  

    Trying hard to grow out of RuneScape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    Stable company making a lot of money
    Great attention to employees
    Nice place to work and good perks
    Loads of great people

    Cons

    Doesn't pay as much as it could
    Has no idea how to make a game other than Runescape
    Doesn't seem to be able to manage contradiction
    Overconfident because of financial success, while it should be modest and try to learn how to make a proper game
    Paranoid security policy

    Advice to ManagementAdvice

    Listen to people who actually know how to get a game done from scratch, and don't think that Runescape is the way it's done today.

    Doesn't Recommend
    Neutral Outlook
  2. 6 people found this helpful  

    Great colleagues, lack of experience, no direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Jagex full-time for more than a year

    Pros

    Fantastic colleagues and atmosphere
    Fair working hours
    Good benefits
    Slowly getting more experienced developers on-board.
    QA and Player Support teams are relatively well-paid.

    Cons

    Managers and directors largely lack the necessary experience. Projects and teams are largely disconnected and reactionary. A lot of work gets redone.

    Communication is a huge problem for many departments, results in wasted time and effort. Visibility for cross-departments and cross-teams is dire. Many developers run around chasing decisions others have made.

    Pay is highly variable and rarely based on experience or contribution and effort. Largely underpaid. The company often cites the line that pay is lower as our jobs are safer. Not true, with several projects having been shut down in 2012, people have been made redundant, along with various "dissapearings" which makes us all question our positions.

    Although the company is getting more experienced developers, its slowly eroding the work-life balance that once made Jagex a fantastic place to work. Company days out are now limited to just one or two days a year and team events are extremely rare. Starting to become permanent crunch on some teams and we are losing our benefits in the process.

    Almost no room to grow or develop your skills. No on-site training offered and internal promotions are extremely rare. Senior positions limited by headcount. Tech is not similar to the rest of the industry so skills are not always transferable to other companies. Pay rises are difficult to achieve. Even just to match inflation.

    Positions are often sold with generous financial bonuses. Not as generous for most employees.

    Advice to ManagementAdvice

    Bring in more experience - at all levels - but don't erode the values that make it a great place to work.
    Work to integrate teams and make decisions and communications clearer.
    Increased pay doesn't always make happier employees, but it certainly makes employees feel valued when they're asked to give up more than before with no reward.

    Recommends
    Positive Outlook
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