There are newer employer reviews for Jagex

10 people found this helpful  

shame

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Jagex full-time (more than 3 years)

Pros

Within development teams a great team spirit and some very very talented individuals.

Cambridge is a nice place to live in and arround

Very impressive QA - with good progression opportunities.

Staff jollies historically have been impressive, slightly less so recently, but still of a very high standard.

Recently some good hires to SM/Executive team.

Cons

Appalling Senior (executive) management, some highlights include:
. A mystery american studio that ran for a year, burned through a great deal of capitol and then vanished with out ever contributing to the company, even in the form of a post mortem
. A very senior member of staff feeling that staff should "be grateful for your jobs, we pay a great wage!" and acted very surprised when several members of Development staff pointed out they worked a second job at a local supermarket, which paid better, to make ends meet
. A very firmly entrenched culture of head rolling, similar to musical chairs just before various milestones

Unpaid overtime, while this is not uncommon in the industry that dose not make it ethical or good practice - several members of staff racked up near twice their contracted core hours over a development cycle. Some received a 'flash' bonus that equated to around £1 per hour for the additional work.

Reward for performance is erratic and frequently boils down to 'attitude' rather than accomplishment.

Promises with regard to money very rarely materialise into reality

Lots of flash very little substance

Disappearances - not uncommon to find a desk cleared in the morning, or after a break, with no explanation or acknowledgement.

Generally very poor relations between upper management and development teams

Cambridge is very expensive to live in and around, commute is difficult.

Advice to ManagementAdvice

At this point it would take a miracle to restore the trust of a very large segment of your workforce. There is a fundamental lack of trust, to the point at which it cannot begin to heal without a radical, and painful, change in the SM and Executive teams.
Which is a shame, as your developers still strive to make the company a success - despite the constant downward pull coming from SM and Executive teams.
Seeing talented work colleagues, who have contributed vastly and practically to the company be removed while the dead weight above remains is painful.
More so when other very talented and vital members of staff resign and no amount of money, or other inducement will convince them to stay should ring alarm bells.

As another poster has commented, take a long look and answer honestly - "do I contribute meaningfully to this company?". Let us do our jobs and make Jagex hugely profitable.

Doesn't Recommend
Neutral Outlook

61 Other Employee Reviews for Jagex (View Most Recent)

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  1. 8 people found this helpful  

    A great buzz for a customer of 10 years, into a depressive career end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)
    Former Employee - Jagex Player Support in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (more than an year)

    Pros

    Quarterly 'Jollies' - £30 per head, meal, paint ball etc.
    Positive colleagues.

    Cons

    Terrible Workloads - 10 hours of clicking buttons, and listening to whiny 13 year olds hijacking accounts for 'teh lulz'.

    Poor management with no director or real leadership.

    Constant dismissals - You would notice people disappear and never return, as the company is replacing permanent staff with temps to cover the work loads.. Which you can see above, people are paid LESS now than before.

    10 Hour shifts.

    Advice to ManagementAdvice

    Grow some balls with your company, value the ones whom commit rather than sacking them because of your service levels.

    I wouldn't be surprised if you went under in the next few years, disgusting.

    Doesn't Recommend
    Negative Outlook
  2. 5 people found this helpful  

    Trying hard to grow out of RuneScape

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Jagex full-time

    Pros

    Stable company making a lot of money
    Great attention to employees
    Nice place to work and good perks
    Loads of great people

    Cons

    Doesn't pay as much as it could
    Has no idea how to make a game other than Runescape
    Doesn't seem to be able to manage contradiction
    Overconfident because of financial success, while it should be modest and try to learn how to make a proper game
    Paranoid security policy

    Advice to ManagementAdvice

    Listen to people who actually know how to get a game done from scratch, and don't think that Runescape is the way it's done today.

    Doesn't Recommend
    Neutral Outlook
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