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Helpful (9)

Weak leadership, weak future

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Jagex full-time (More than a year)

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

- Most of the employees are extremely bright and have alot of potential. - Cambridge is beautiful - It's the game industry!

Cons

- Senior leadership is some of the most personality driven in the gaming industry...which is saying alot if you know much about the game industry. This leads to an extraordinary amount of pettiness and factionalism, making at nightmare to get anything done. This leadership is replicated throughout the organization. - They add talent directly from school for this reason. If you're an experienced professional, you don't join Jagex, you leave it. - One game shop. Jagex has only shipped one profitable game in its history, but it boasts an impressive amount of failures.

Advice to Management

My advice would be to the Board, and that would be to seriously consider replacing the senior leadership with better experienced and professional people. Somebody who knows what they're doing could potentially do great things.

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  1. Helpful (9)

    Great people lead by senior managers they can't bring themselves to trust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Current Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I have been working at Jagex full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The people are great, all interesting, capable and all care about the finished product. Lots of them participate in extra-curricular activities and actively seek fresh blood and offer advice to interested parties. Nice benefits : gym membership, pension arrangements, healthcare, subsidized canteen, good office building, You're working for a company that makes games! Despite all the cons below I do believe there are far worse places to work. Colleagues are very supportive when other teams are under unpleasant pressure and go out of their way to help when they can.

    Cons

    Unpaid overtime is expected, this is apparently industry standard but not exactly nice.Recently (last few weeks) shifted to mandatory overtime for several teams. This makes the unpaid aspect to the overtime downright unpleasant. Limited promotion prospects; management and exec roles are mostly external hires. History of unsuccessful attempts to branch out from the core game, each repeating some trends that could have been addressed, e.g. shifting direction frequently on key mechanics and ignoring early warning signs, such as testers and developers on the project admitting "This game isn't fun" and multiple changes in creative leads for the same product. Communication between teams is often lacking, resulting in unnecessary, premature or wasted work. Middle Management get panicky near milestones, resulting in sudden micromanagement and slightly raised tempers, but often appear disinterested (late for meetings discussing the project, slow to respond to questions) in the intervening periods. No granularity on importance of decisions, every request is "critical" and "top priority" which has to be done "ASAP". Decisions may be later overruled subject to another manager or executive's whim.

    Advice to Management

    Review projects regularly, especially before putting significant investment into them, and be prepared to cut projects that don't look worth it any more. Pick some individuals you trust to have a complete and detailed vision for a given product. Back their decisions and make sure they have as much visibility as possible of what is going on in their given product. The image you give to your workers is important, they currently seem to think you haven't a clue. Better-informed workers are better able to trust you, know what parts of their work are important and make decisions when unexpected problems arise which fulfil the spirit of the instructions they've been given .


  2. Helpful (15)

    Potential but rapidly going downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)
    Former Employee - Anonymous Employee in Cambridge, East of England, England (UK)

    I worked at Jagex full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The people although they seem to be doing their best to get rid of pretty much anybody who's been there for a couple of years or more. It's like some kind of bizarre cleansing programme. Oh pros... Right Xmas parties. Brilliantly done. Pay wasn't bad

    Cons

    Where do I start? Incompetent senior management. Maybe I should highlight and underline that? In fact I can't think of one senior manager who could actually manage people with any skill. Communication. Awful. Attitude to customers. Unbelievably bad. I give you FunOrb, War of Legends, RuneScape etc etc Broken promises. Consistent and regular Regularly choosing the exact and polar opposites of what normal, sane, intelligent people would do. Making knee jerk decisions. Constantly. Bringing in industry experienced professionals who would last approximately 6 months before they understood what a mad house Jagex is, and leaving the good guys to clear up the mess. Setting ridiculous targets. I mean ridiculous. Wanting everything done tomorrow. No planning. Putting unbelievable pressure to deliver on pointless projects. The current drive to rid the company of people who've been there since the start but who might not have a tick in a particular box. For redundancies read compromise agreements.

    Advice to Management

    It's too late for that. How the current team is still in charge is a miracle


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