JetBlue

www.jetblue.com
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6 people found this helpful  

Avoid the IT department at jetBlue if you value your career

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - IT Manager in Long Island City, NY
Current Employee - IT Manager in Long Island City, NY

I have been working at JetBlue full-time (more than 5 years)

Pros

- Free flights
- people I work with I get along well with

Cons

- Directors are still detached, selfish, and ignore recommendations from their management and experienced people, leaving those people to mop up poor decisions
- A lot of managers don't escalate, let the directors walk all over them and make decisions that they know are not optimal
- Certain directors (Infrastructure services) are allowed to hire people from their old companies directly into management positions that are created specifically for them and in some cases unnecessary, even if they're not qualified
- Directors place unqualified people into certain positions and levels (architect) simply to say that there are career opportunities
- There is high risk of retaliation when you bring concerns to your manager or Director (poor reviews without clear reasons or followup/engagement from your Crewleader)
- There are no promotions. You must apply for a position, then you're not given competitive salaries, but a minimal increase based on your current salary. There's also risk of retaliation if you then refuse the promotion.
- Salaries are non-competitive with local NYC market, IT is having extreme difficult acquiring talent, and talent retention is difficult.
- Talent management is among the worst I've seen in any IT department, subject matter experts are now detached and have no incentive to engage in current projects and initiatives
- Extreme lack of vision in the director level in terms of overall strategy, lots of money spent in the wrong places or poorly spent (Infrastructure)

Advice to ManagementAdvice

People department needs to pay closer attention to what's going on in departments, specifically IT. There needs to be more ways for Crewmembers to state their concerns or issues without possibility retaliation from their management. It seems the CIO had good intentions, but he brought in and moved a couple of ineffective people into key roles that has IT unable to engage and meet the rapidly changing needs of the business.

Doesn't Recommend
Neutral Outlook
Approves of CEO

319 Other Employee Reviews for JetBlue (View Most Recent)

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  1. 3 people found this helpful  

    Crewmember is a Euphemism for Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Operations in Long Beach, CA
    Current Employee - Ground Operations in Long Beach, CA

    I have been working at JetBlue full-time (more than 10 years)

    Pros

    JetBlue is very generous with flight benefits. Direct deposit is reliable. There is a large TV in the break room and couches in the locker room.

    Cons

    If I could go back in time, I would never have worked for this company. They are involved in an endless struggle of codifying the terms of employment and performance. The recruitment process is an absolute joke. It has improved over the years, however the target selection process doesn't always yield the best results.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Yuck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Long Island City, NY
    Former Employee - Anonymous Employee in Long Island City, NY

    I worked at JetBlue (more than 3 years)

    Pros

    DO NOT TRUST THE POSITIVE REVIEWS HERE! They are written by HR! If you desire to work in a place filled with dirty hipsters whose major life decision is going from a full on beard to mutton chops, party boys and party girls whose only redeeming quality is not driving after a binge drinking session that seems to happen nightly, people who feel the need to mention their "lifestyle preferences" (if you know what I mean) every time you talk to them, managers who are abusive and will lie to your face, then this is the place for you. If you seek a respectable professional environment that actually values some kind of sense of sanity and morality, please look elsewhere.

    Cons

    Anything and everything. This place is a complete and utter disaster. It's sad to see a once wonderful company get into such disarray.

    Advice to ManagementAdvice

    Expunge the cancers that are killing this company. When founder David Neeleman was ousted, the company lost it's way. David was a humble and moral man who believed in doing right by the customer and the employee. The company has certainly lost its way.

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