JetBlue

  www.jetblue.com
  www.jetblue.com
There are newer employer reviews for JetBlue

 

Phone Reservations - frontline customer service for 2 years - Overall boring but enjoyable

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Reservations (Phone) in Salt Lake City, UT
Former Employee - Reservations (Phone) in Salt Lake City, UT

I worked at JetBlue part-time (more than an year)

Pros

Stand-by flight benefits (especially Zedfare standby benefits on other airlines after 6 months)
Flexible schedule - easy to trade shift-bid hours with coworkers
Fun-ish company culture
Doesn't come home with you - work stays at work
Optional health benefits for part-time employees

Cons

Terrible pay - barely over minimum wage
Boring job - same problems solved over and over again
Takes about 18 months - 2 years to get enough seniority to have "good shifts" (not working on weekends)
Isolated - work from home
Tied to the desk - literally with a head set
Required to live with 45 minutes of call center in Salt Lake City
Not enough Jetblue flights out of Salt Lake - hard to use standby flight benefits

Advice to ManagementAdvice

Create shifts for bid that are 20 hours a week (as opposed to 24)
Increase the steps in pay for time with the company

Neutral Outlook
No opinion of CEO

309 Other Employee Reviews for JetBlue (View Most Recent)

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  1.  

    Business Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Partner in Long Island City, NY
    Former Employee - Business Partner in Long Island City, NY

    I worked at JetBlue as a contractor (less than an year)

    Pros

    Great working environment and culture

    Cons

    Business Partners are not treated the same way as full-time crew members

    Advice to ManagementAdvice

    Should treat everyone equally and the Talent Acquisition is way overworked.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great overall culture, poor middle management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst
    Former Employee - Senior Analyst

    I worked at JetBlue full-time (more than 8 years)

    Pros

    The front line and supervisors are amazing people, really a fun family to be a part of

    Cons

    The managers and directors are all former front line agents, and few have experience working somewhere other than JetBlue, and as a result have low leadership skills, no creativity or innovation. There is lots of backbiting behind closed doors, and public rah rah cheers, but it gets old. If you have a college degree, it is almost frowned upon as most of the leadership qualifications are "I have worked at JetBlue's call center as a res agent or supervisor for x years".

    Advice to ManagementAdvice

    Look more favorably on education and experience outside of JetBlue. This is really a problem outside of LSC.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for JetBlue

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