3.5 of 5 275 reviews Long Island City, NY 5000+ Employees

275 Employee Reviews (View Most Recent)

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Great Customer Service company, but at-will employer status makes company a challenge to work for.

Flight Attendant (Current Employee)
Orlando, FL

Pros-Great travel perks: crewmembers fly for free - as well their parents, spouse (significant other), and kids.
-Preferential bidding for flight attendant line holders.
-Company is 11 years old and new cities are being added often.
-Great route network.
-Competent business-savvy leadership.
-Great customers.
-Great product.

Cons-At-will employer in which you can be terminated for any or no reason.
-No union thus no protection in case of merger/acquisition.
-Operation is first...everything else is a distant second.
-Company does not back up their crewmembers during challenging times.
-Expensive medical benefits.
-Crewmembers are often fearful of write-ups for any passenger complaints.
-Imcompetent middle management
-Cronysism is encouranged.
-Leadership's communication towards crewmembers is often patronizing.
-The 5 values (Safety, Caring, Integrity, Fun, and Passion) are selective and don't apply to leadership.
-No accountability by leadership.

Advice to Senior ManagementIf you take care of your crewmembers, they will take care of the customers; not the other way around.

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    Great Place to Work!

    Intern Engineer (Former Employee)
    Forest Hills, NY

    I worked at JetBlue

    Pros: free standby travel, flextime, casual environment, GREAT PEOPLE Cons: pay is low, work is long and hard, company does… Advice to Senior Management: Great company, good direction. Invest in your people, invest in… Yes, I would recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Jetblue Salt Lake SSC

    Reservations Agent (Current Employee)
    Salt Lake City, UT

    I have been working at JetBlue

    Pros: free standby travel if you make enough to go anywhere. If you don't really need additional income but just want your family to fly free… Cons: very, very, low pay. 8.50 for 6 months in training… Advice to Senior Management: Do not allow managers in small areas like Groups to make hiring decistions on personality conflicts. Expect and demand supervisors to be GOOD people persons.… No, I would not recommend this company to a friend More
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