Jiffy Lube

  www.jiffylube.com
  www.jiffylube.com
There are newer employer reviews for Jiffy Lube

 

Horrible Management/Service/Pay/Hours. Fear/intimidation based Mgmt, number pushers, etc.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Manager in Austin, TX
Former Employee - Store Manager in Austin, TX

I worked at Jiffy Lube full-time (more than an year)

Pros

Bonus paid monthly based on car count and budget net sales forecasts. However, it is a moving and ever changing target. Difficult to predict. Time fly's when the crew is working together when the traffic is good.

Cons

Upper mgmt does not get it. Their company wide email rants are multiple times per day. The best I can say about these emails is if/when they give a compliment or pat on the back, they also make sure to say 3-4 things which in essence slap whoever they are referencing in the face. There is no tact and there is little to zero one-on-one reprimands... they air the dirty laundry right there in company wide emails for all to see. To me, the so called pep-talk emails are more 'chest beating' than anything. The reaction from ANYONE who reads the emails, regardless whom is addressed, is total shock and dismay. "Really..? I cannot believe the big boss said that on a company public email." And... it's like this almost every single day.

Everyone there thinks they understand cars, oil, sales etiquette, customer service, etc. This is ANYTHING but the truth. Employee's steal oil changes for their own cars like clockwork, too and steal hours. There are MANY young punk kids working there. They're searching for any moment to hide around a corner so they can text and play with their cell phones. Turnover rate is off the charts high, as upper mgmt is constantly pressuring store mgr's and taking everything out on them. When DM's or higher make mistakes, they blame the down line instead of owning up to the mistake themselves.

It is NEVER good enough. Turnover is also high with lower level, as they all know that the company does not care in the least about the employee, and it is blatantly obvious even to the least educated folks. Company has gone bankrupt more than once, too. Customers are always angry with the price... ALWAYS. Quite often, manual overrides have to take place to honor a current coupon which the system is not accepting. Their Point of Sale system is ALWAYS malfunctioning and you have to call the I.T department for assistance. This eats massive amounts of time and costs money, as you end up having to comp a customer to make them happy, due to the time factor in the system error causing everything to stop.

Advice to ManagementAdvice

Enforce the Cell phone policy. Be consistent with schedules and car count/net sales forecasts. Stop with the $10 off all day discounts. Either adjust your prices or shut up. Customers are leaving in herds over this sort of stuff. Especially when they can go literally around the corner and get the job done for half the price. In those cases, you are NOT going to sell synthetic oils to them. Sure you have to make a profit, but 300-350% mark up on services such as Transmission fluid exchange is not good business, it's holding people at gun-point, so to say.

You get a lot of your problems because you disgruntle employees and store managers to the point that they're all looking for another job and everything associated with the store/customers declines because these employees have given up caring because they have grown to hate the company. The customers know this, and know there is little care for them by the company, either. All they say and see is greed and they complain in their anger that the economy is too tight for them to afford to do business there. Even in the more affluent areas where I not only worked, but was desired by the company to work in the affluent areas because they know I'm one and they know I know how to talk to these people. Certainly there are the times when customers just call to play games and threaten to make trouble out of nothing so that they can get a free oil change.

Rather than terminating, start giving employees in mgmt 'exit interviews' when you terminate, and I assure that you will learn so much more about what is going on and what the issues are than what you already think that you know. The company is not always right and the employee is not always wrong. (Otherwise, why have you gone bankrupt more than once in 10 years, dumb a**es..?) Numbers are not the entire story, at least not when it comes to employees. Many of your Mystery Shoppers either lie or greatly embellish and stretch the truth in their reports, too. I've been there, seen the reports and remembered the shopper/occasion. Other managers in other stores have said the same about some shoppers.

Doesn't Recommend
Negative Outlook

143 Other Employee Reviews for Jiffy Lube (View Most Recent)

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  1.  

    Low Pay for What you do!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lube Tech in Janesville, WI
    Current Employee - Lube Tech in Janesville, WI

    I have been working at Jiffy Lube part-time (more than an year)

    Pros

    Some what of a flexible schedule.
    Pretty mindless work.

    Cons

    Low pay.
    Have to hold a sign by busy road ways and wave to on coming vehicles.
    Dirty place to work for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - General Manager in Carmel, IN
    Current Employee - General Manager in Carmel, IN

    I have been working at Jiffy Lube

    Pros

    good starting job without much experience

    Cons

    bad pay long hours 70+ hours most weeks, impossible to hit bonus programs, no incentives, outragous benefits that take more than half you check

    Doesn't Recommend
    No opinion of CEO
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