JoS. A. Bank

www.josbank.com
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2 people found this helpful  

Weak training, low pay, hardly any motivation, high responsibility, constantly changing promotions!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Department Manager in Columbus, OH
Former Employee - Department Manager in Columbus, OH

I worked at JoS. A. Bank

Pros

You can get up to 75% off of clothing (even though customers get up to 70%) and unbeatable deals on shoes(once a year).

Cons

The pay is lousy. You only get commission if you meet your draw per week. So I would have had to sell $6,500 worth of clothes per week before I even got a penny from commission. That means I would have to sell $10,000 worth of clothing a week to make like $100. Terrible.

If you are motivated and want to call people to buy suits on your own, then you might make some "OK" money, but the commission structure really killed my motivation.

Corporate visits where the big wigs fly in and inspect your store causes anxiety! Nothing ever happens as a result though--no one gets canned-- because they know how hard it is to find people to work for peanuts!

This company uses so much paper.

The Point of Sale system is junk, and 75% of the POS help desk have sad people skills, angry attitudes, and superior modes of thinking.

The tuxedo portion of the business is nothing but a big hassle.

Advice to ManagementAdvice

I came in with a great attitude and worked for 6 months. I was never late, I took on lots of responsibility as a result of our staff being short-handed and having no manager; I bought the clothes and looked the part. Never once did it feel like it was worth it. I'm glad I had the experience because it gave me a chance to build a decent business wardrobe, learn about men's fashion and dress, which will help me for the rest of my life.

Like any bad experience, I learned to grow as a person, take on big responsibility without any reward, and grow as a salesman through trial and error because the only training was from 2 days of watching lousy videos.

I don't have any advice. You can't tell people who won't listen.

Doesn't Recommend
Disapproves of CEO

399 Other Employee Reviews for JoS. A. Bank (View Most Recent)

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  1. 2 people found this helpful  

    If I didn't need the benefits, I wouldn't be a current...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Department Manager in Trenton, NJ
    Current Employee - Department Manager in Trenton, NJ

    I have been working at JoS. A. Bank

    Pros

    -The other Department Managers and the Sales Executives are great to work with.
    -The chance to, 2x a year or so, not need to pretend to be a customer to get a good sale price... ie: 75% off.
    -Customers can easily make the day go great, when they're in the mood to!
    -The time away (and it will be considerable, with what they will ask for) from my home and family makes the heart grow fonder?
    The chance to put "Department Manager" on my resume?

    Cons

    -The fact that we, as managers, need to either have a second (or a better "primary") job or be independently wealthy to survive with the pay structure.
    -Daily motivational faxes that are constructed entirely of thinly veiled threats and "team first" cliches that boil down to: Sell or else!
    -The need to watch out for items "returned" on your days off and resold under another employee's number.
    -The corporate office's stubborn unwillingness to allow us to deny a customer return even if the item is clearly old, worn from repeated wearing, filthy, damaged from misuse or lack of care, or even without proof of any kind of purchase. Then getting calls, emails, and faxes about how we have to try and turn returns into exchanges because our return numbers are too high!
    -Items bought online or at a store miles away, when returned WILL count against your store's sales numbers! There are few things worse than the second customer on a Sunday returning a BOG2 (the famous and ever present buy one suit, get 2 free) Signature sale and starting you in an $800 hole by 11:30.
    -It's been detailed before, but the mandate for "No Customer Complaints" would be a great idea if it were more reasonable. If a customer comes in and wants an $800 suit then gets upset because we won't give it away free with a Cuisinart thrown in for good measure and calls/writes corporate, any employees named (and it doesn't even matter if they were named as being involved, just that your name is in the complaint) are referred to a review board.

    Advice to ManagementAdvice

    -Make sure there is clear, concise leadership from the top down.
    -Explain the likelihood (or lack thereof) of the new hires being able to make commission at that location.
    -An incentive to do better, and something other than "Sell or Else".
    -An ability to explore the options concerning returns (which believe it or not are a huge problem) instead of just having to take it.
    -In lieu of the last issue, stop counting returns from catalog (that customers ordered from their home computer) and other stores against the store unfortunate enough to have to do the return.

    Doesn't Recommend
    Disapproves of CEO
  2. 4 people found this helpful  

    8 Managers in 4 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Assistant Store Manager in Hanover, MD
    Current Employee - Senior Assistant Store Manager in Hanover, MD

    I have been working at JoS. A. Bank

    Pros

    Nice Product
    Can work with cool customers
    Learn about tailoring and how clothes are supposed to fit
    Can stay busy enough with all the work you can do
    Can negotiate sales

    Cons

    Poor Upper management that doesn't micro manage very well.
    Constant unnecessary sales that with dilute the value of the product and traffic when you have customers come in and will come back for another sale
    Always talked down to
    I get paid 9.75 to manage, sell, fit clothes, do inventory, check stock, do tuxedos, do phone calls, do customer service, take conference calls when needed, clean the store and expect to make top sales
    The system is outdated and not easy to work with and will crash
    This is the Biggest one...We are located in an OUTLET MALL and this store is a REGULAR PRICED STORE. This is the reason I have worked with 8 different managers who ALL wanted to work in high volume stores. We have told them for years as well as ARUNDEL MILLS themselves to make us an outlet or get us out of the mall and yet the company is wondering why we are not performing as good as we should and I have worked with STELLAR salesmen who have left because they know there is no future at this location. The retention is unbelievable.
    Also my final complaint is the tuxedo's and code fives. The system with these items are unbelievably bad. For the tuxedo's I was sent something with holes in them. And code five's (which is another thing I get paid 9.75 for) will get sent from the busiest stores that also have to do a lot of things that I do times 2. Just send the stuff from the warehouse where we won't be nearly as busy WITH the stock that is necessary instead of sending it out to stores and then blame us for not selling enough items from our online services.

    Advice to ManagementAdvice

    I don't know what I can say to change or even help this company because they have lost so much sight in what they once were. This location at Arundel Mills will get no credit for being high in the region but don't let us be under for the year despite everything we put into the store and what's already against us. 8 managers in 4 years and you think that you are still doing something right at this location?

    Doesn't Recommend
    Disapproves of CEO
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