JoS. A. Bank

  www.josbank.com
  www.josbank.com
There are newer employer reviews for JoS. A. Bank

1 person found this helpful  

Overall good experience at Jos. A Bank

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate in New Orleans, LA
Former Employee - Sales Associate in New Orleans, LA

I worked at JoS. A. Bank part-time (less than an year)

Pros

Friendly atmosphere, supportive co workers

Cons

No longer interested in a career in retail

Recommends
Positive Outlook
Approves of CEO

378 Other Employee Reviews for JoS. A. Bank (View Most Recent)

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  1. 6 people found this helpful  

    Worst Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in Chicago, IL
    Current Employee - Key Holder in Chicago, IL

    I have been working at JoS. A. Bank full-time (more than 5 years)

    Pros

    Passably decent benefits, but with an employee contribution from paycheck that is almost double what most employers offer.

    It beats being unemployed. Wait, what? I was actually making more on unemployment.

    Cons

    1) Open contempt for a work life balance for employees.

    Often times, you will find out that you are required to work a double shift for a sale, or open/stay late, two hours before or after normal store hours with only a day two notice. Additionally, you may be asked to be on a conference call on your day off that you will not be paid for. Oftentimes, you may be asked to stay hours after your shift has ended because the Regional has called an emergency conference call that extends past the end of your scheduled shift so you have to stay and cover for the store manager while he or she is trapped on a call in the back room. Sometimes the regional will show up and take the manager out of the store or in the backroom and demand that you stay past your shift.

    2) Manufacturing employee "failure".

    A new policy stating that any employee that does not make 90% of the sales average for the store must be terminated for being dead weight has recently been implemented. If you are a key holder or assistant, you over the metaphorical barrel in terms of job security. You are required to maintain your sales while completely satisfying rental customers and not allowing the rental problems (oh, I'll get to those problems later) to result in customer complaints. Therefore, you might spend an hour registering a wedding party, another hour dealing with enraged rental customers and then another hour with IT support trying to fix registry problems with rentals. All the while, you are working against your draw while junior associates are actually selling merchandise. So in the simplest terms, if you do not satisfy the customer service aspect of the job no matter how long it takes, you can be fired. At the same time, if you don't meet your selling requirements, you can be fired. The term Kobayashi Maru mean anything to you?

    3) Disastrous rental program.

    The new software simply does not work and IT support cannot fix it. It was lauded as a brilliant time saving new innovation by upper management when it rolled out in October of 2012... The system is so unbelievably messed up and the problems so inconceivably inconsistent from store to store it's a wonder word hasn't gotten out we are the absolute worst place to register your wedding party. Employees are routinely verbally battered and sometimes written up for complaints that are not even their fault. Complaints that stem from the inability to complete registries do to software problem to the overcharging of customers because the separate program used to take payments is set to a "point-of.no-return" protocol that makes it impossible to correct prices when they are incorrectly parsed from the program that does the registries.

    Complaints, suggestions and observations to regional and upper management at best are ignored and at worst result in backlash for questioning the overall efficiency of the rental business. Every couple months our regional declares that there is a fix coming out for the problems. Every time, it makes the existing problem worse or generates a whole new wave of problems we have no control over, but are held accountable for complaints resulting from those problems.

    Advice to ManagementAdvice

    My advice is not to senior management as they are a lost cause. My advice is to the shareholders. Get rid of the currents leadership before they drive this company into the ground and your stock values along with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at JoS. A. Bank full-time (more than 3 years)

    Pros

    upper management has class people

    Cons

    need to step up the pay scale

    Advice to ManagementAdvice

    keep good people less giveaways with sales

    Recommends
    Neutral Outlook
    Approves of CEO
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