Kaiser Permanente Employee Review

Current Employee – been working at Kaiser Permanente

Pros – 1. Work-life balance. The workload is often time manageable and they don't make it difficult to use
2. Opportunity to learn all aspects of health care. The company has a health plan, medical group and facilities so you get exposure to all area of health care insurance and delivery.
3. Autonomy. This may be a product of necessity rather than culture but in most consulting, analyst, and pm functions you are given the autonomy to manage and direct your own work.

Cons – 1. Lack of focus and direction. There is not a consistent message and directive that simplifies decision making i.e. we seek to satisfy customers. if the process reduces customer satisfaction than change it instead of getting into a political battle.
2. Poor planning by leadership. There is very little discipline for planning ahead and establishing goals which causes everyone to lose focus and momentum.
3. Not a performance driven culture A symptom of stated issue #2 the staff is not motivated to perform beyond "good enough". It is an expected result when the reward for stellar performance is not much more for average performance.

Advice to Senior Management – 1. Plan strategically consistently and frequently. You get paid the big bucks to put your people on the right track and remove barriers in their way.
2. Focus on customers.
3. Attract, retain, and promote talent