Kaiser Permanente

www.kaiserpermanente.org
There are newer employer reviews for Kaiser Permanente

 

Kaiser Permanente Teleservice Representative

Current Employee - Teleservice Representative in Sacramento, CA
Current Employee - Teleservice Representative in Sacramento, CA

I have been working at Kaiser Permanente part-time (more than 5 years)

Pros

Great pay and varied schedules

Cons

Can get repetitive and lots of pressure on call handle time

1875 Other Employee Reviews for Kaiser Permanente (View Most Recent)

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  1.  

    What's good is really good, but is bad is sheer hell on earth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oakland, CA
    Former Employee - Anonymous Employee in Oakland, CA

    I worked at Kaiser Permanente full-time (more than 5 years)

    Pros

    Provides a decent benefit package; large company so they offer a variety of programs to employees; opportunities to transfer within company.

    Cons

    Raises are minimal unless in senior management; Talks a good game about wanting employees to thrive but doesn't back up in reality; managers lack basic human management skills and the enterprise doesn't care.

    Advice to ManagementAdvice

    Part of your job is to manage people - recognize and embrace that fact.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Great mission and CEO, but challenges ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Oakland, CA
    Current Employee - Director in Oakland, CA

    I have been working at Kaiser Permanente full-time (more than 3 years)

    Pros

    Great job benefits and great mission, which is mostly what keeps employees with KP. The mission of total health and prevention-oriented care sets KP apart from the rest of the American health care providers that have a pay-for-service business model. The retiring CEO George Halvorson has done a great job in making KP's quality of care and member satisfaction #1 in California and some other regions. The new CEO Bernard Tyson is a great leader and is already addressing the affordability challenges ahead

    Cons

    Bureaucratic procedures and processes. Relationships too heavily weighted compared with work deliverable. Outdated technology tools. Competence not appreciated enough in job requirements

    Advice to ManagementAdvice

    Value competence and work deliverable as much as relationships in job performance evaluations. Minimize redundant efforts in different groups and reduce/eliminate unnecessary variation of business operational models in the regions - this will be important for bringing cost down.

    Recommends
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Kaiser Permanente

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