Kaiser Permanente

  www.kaiserpermanente.org
  www.kaiserpermanente.org
There are newer employer reviews for Kaiser Permanente

 

During my time with Kaiser in Ohio, my experiences were mixed.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Relations Specialist in Brooklyn Heights, OH
Former Employee - Customer Relations Specialist in Brooklyn Heights, OH

I worked at Kaiser Permanente full-time (more than 5 years)

Pros

While no longer in existence in Ohio (as of 2013), Kaiser was a good place to work for someone without a college degree and a little bit of experience. The pay for entry level customer relations was above average and was appropriate based on the work load you encountered.
The coworkers I had were all excellent in one way or another. Each had their own areas of expertise and there was always time to ask for help from someone when you needed it.
Supervisors/Management were always extremely helpful when you had a problem and typically bent over backwards to help you as much as possible.

Cons

One of the biggest problems in my department was the attendance. The department was very small in terms of being a "call center" and on any given day there would be 3-4 call offs, plus 1 or 2 people on vacation.
In addition to those out for vacation or call off, the FMLA provided in this department was atrocious. I understand that FMLA is needed and have no problem with those who utilize it properly. The problem was that there was at least 4+ people out on FMLA everyday. I can not say for certain, but I'm fairly positive there were those abusing FMLA.

Advice to ManagementAdvice

I would certainly have tighter controls on those out on FMLA. There are limitations for that type of leave and people need to be held accountable while utilizing it.
Promote from within for employees who show exceptional ability instead of remaining stagnant with what you already have in place.

Recommends
Neutral Outlook
Approves of CEO

1806 Other Employee Reviews for Kaiser Permanente (View Most Recent)

Sort: Rating Date
  1.  

    It was a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Pasadena, CA
    Former Employee - Supervisor in Pasadena, CA

    I worked at Kaiser Permanente full-time (more than an year)

    Pros

    Gaining knowledge in their industry

    Cons

    Labor Staff not working to par

    Advice to ManagementAdvice

    assure contract between Kaiser and Union does not have as many loop holds.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I didn't know how good I had it until I left!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Compensation Assistant in Honolulu, HI
    Former Employee - Compensation Assistant in Honolulu, HI

    I worked at Kaiser Permanente full-time (more than 3 years)

    Pros

    Amazing people. Organized and systematic. Progressive management and promotion of new ideas from staff; not just management. Fantastic recognition and rewards programs.

    Cons

    None that I can recall.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Kaiser Permanente

Work at Kaiser Permanente? Share Your Experiences

Kaiser Permanente

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.