There are newer employer reviews for Kaiser Permanente

1 person found this helpful  

Review

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Recruiter in Oakland, CA
Current Employee - Recruiter in Oakland, CA

I have been working at Kaiser Permanente (more than 8 years)

Pros

Benefits and job security. Nice people to work with.

Cons

Salary, no developmental opportunities. They do not value input/feedback from employees. Top heavy. I worked in a department with very people pulse survey scores. It took upper management 6 years to visit us.

Advice to ManagementAdvice

Listen to what your employees have to say.

Recommends
Neutral Outlook
No opinion of CEO

1687 Other Employee Reviews for Kaiser Permanente (View Most Recent)

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  1. 1 person found this helpful  

    "That's Not My Job" - Anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative in Denver, CO
    Former Employee - Member Services Representative in Denver, CO

    I worked at Kaiser Permanente full-time (less than an year)

    Pros

    Kaiser Permanente is a huge and growing company with a heart to match. Their reputation is impeccable within the Healthcare Industry, and when they do something, they usually do it right. Kaiser Permanente offers great benefits, first class facilities with state of the art equipment and working conditions do not get much better anywhere. Diversity is a given and all are made to feel welcome.

    Cons

    There exist a pervasive attitude of "That's Not My Job," which paralyzes team effort and any cooperation among employees or departments. Answering machines are the norm and talking to an actual live person a rarity. Every department has built self-imposed walls around itself to isolate themselves from the Customers / Members both internal and external. Frankly, it makes the company look lazy. All Member contact is routed through centralized call centers where the Member Service Representatives are expected to be the Oracle of Delphi knowing literally every detail about Kaiser Permanente from A to Z. This in an entire industry that is shrouded in double talk and confusing industry specific terminology, and Kaiser Permanente is not the exception. It is nearly impossible to get a straight answer out of anyone regarding anything, especially if you happen to be the customer wanting to know the cost of the care you will be receiving. Only in the Healthcare Industry are customers expected to spend tremendous sums of money so blindly and seemingly willingly without knowing the price tag beforehand, and Kaiser Permanente has no problem perpetuating the mystery of the final bill.

    Advice to ManagementAdvice

    Stop all the double talk and stop using all the insurance lingo. The American people know its a rigged game from the get go. The least they should be able to do is understand it. Get rid of all answering machines at KP and tear down the walls that inhibit communication. Lastly, discipline up to and including termination, anyone who uses the phrase, "That's Not My Job." That attitude is killing your company.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admitting Clerk in Los Angeles, CA
    Current Employee - Admitting Clerk in Los Angeles, CA

    I have been working at Kaiser Permanente part-time (more than an year)

    Pros

    great benefits
    great opportunities to move up
    great pay

    Cons

    co worker drama, but that's pretty much in all companies

    Recommends
    Positive Outlook
    Approves of CEO
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