There are newer employer reviews for Kaiser Permanente

Helpful (3)

Political snakepit

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Contractor - Program Manager in Pleasanton, CA
Former Contractor - Program Manager in Pleasanton, CA

I worked at Kaiser Permanente as a contractor (more than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

convenient locations, not much expected of you.

Cons

A lot of "lifers" rely on contractors and consultants to get the real work done.

Advice to Management

Managers need to be less upward-serving and understand the inefficiencies and abuses in their own departments.

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  1. Helpful (2)

    One foot out the door, micromanagers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fulton, MD
    Current Employee - Customer Service Representative in Fulton, MD

    I have been working at Kaiser Permanente full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and benefits are second to none in the call center world.

    Cons

    Benefits are great. Morale is extremely low and getting lower by the day. Favorites get put on "special projects" that entail wandering around aimlessly and socializing. No hope of promotion, even if you basically trained most of newer representatives. Upper management is adept at finding new ways to run their best employees off. They put more energy into punishment than praise, reacting instead of being proactive. Taking vacation time or docking pay if you have to pee outside your break times is ridiculous. Otherwise, the pay and benefits are amazing; they pay more to their cust svc reps than united health care pays their managers, by like $10K.

    Advice to Management

    Like most other companies, reward good employees so they'll stay. Balloons don't cut it. Stop micromanaging the 95% who don't need it and tend to the 5% knuckleheads who don't value their jobs. Redirect all that negative energy toward the good instead. Let experienced floor reps help training dept.

  2. Hard to make an impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Oakland, CA
    Current Employee - Senior Manager in Oakland, CA

    I have been working at Kaiser Permanente full-time (more than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good employees; everyone focused on the mission. Great values.

    Cons

    Very difficult to make an impact as an employee. Executives do not lead -- too detail-oriented. President and CEO are only ones making decisions.

    Advice to Management

    Use your executive team and leverage their knowledge.

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