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Company is more concerned with top level management then Store Sales personell

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Assistant Store Manager in Winston-Salem, NC
Former Employee - Assistant Store Manager in Winston-Salem, NC

I worked at Kangaroo Express full-time (More than a year)

Doesn't Recommend
Positive Outlook
Doesn't Recommend
Positive Outlook

Pros

As long as management supports store personnel, this job is not bad. Most Store Sales Managers work well with their lower level employees.

Cons

The Store Sales Manager(SSM) is totally responsible for everything that happens in the store. While that is a business as usual situation, most SSM's tend to leave their lower level employees out of the loop (unless they have done something that effects the SSM's). This has a tendency to disenfranchise these folks and hence supports a feeling of indeference. A well operated store (profit center) includes every employee and you can see ownership from each employee (not in Kanagaroo Express. Management generally does not support their lower level employee, but yet they expect these same employees to be loyal to the company simply because they have a job.

Advice to Management

`Treat your employees better, make them a part of the business (after all they are the front line contacts with the customers). Praise them for a job well done, correct them on a one-on-one basis only and give them responsibility is they are ready and want the extra responsibilities.

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  1. Helpful (1)

    Great Working experience at the Kangaroo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Apex, NC
    Current Employee - Assistant Store Manager in Apex, NC

    I have been working at Kangaroo Express full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It is a great well established company to work for which includes health care benefits

    Cons

    Asisstant managers do not have the same benefits as store managers, pay is a little low for a fortune 500 company.

    Advice to Management

    Treat your store employees well and they will do wonders for you.
    District managers should remember what its like to work inside the store, never forget where you came from.


  2. Kangaroo

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Kangaroo Express part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Customers were pretty nice, gain retail experience. Beat's being out in the heat.

    Cons

    None for the most part, depends on your manager. Sometimes they can set goals that are nearly impossible to reach. Try taking care of sweeping the parking lot, stocking the cooler, baby oil the gas pumps and trash cans, machine maintenance, dusting all the shelves. replacing the bibs on the fountain drink dispenser on top of checking the bathrooms every thirty minutes and brewing coffee every 15 while dealing with a steady stream of customers and worrying about the roller grill. You can get most if not all of that done, however it can be tough. God forbid you do not make it to one random thing and have a bad manager though.. hope you like being chewed out!


There are newer employer reviews for Kangaroo Express
There are newer employer reviews for Kangaroo Express

See Most Recent

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