There are newer employer reviews for Kaplan

 

Kaplan is where you can grow in the business of helping people achieve their educational futures.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Director in Greenville, SC
Current Employee - Director in Greenville, SC

I have been working at Kaplan

Pros

You never want for opportunities to help students and employees, in a very personal way, to succeed in their education. New faculty and staff always want to join in this exciting work as well. Plus, you benefit from the deepest and oldest fund of resources to draw from in your work. Kaplan recognizes consistent success as well as rewarding noteworthy efforts.

Cons

There is always another stone to turn over, always a new business to develop, which is very good. But, requests for staffing trail the business coming in the door, plus recruiting and training new staff in the complex and nimble business climate is a huge challenge. Thanks to management for any success in decreasing the time spent on busywork, especially since intranet communication and resources are overly difficult to manage and often contradictory.

Advice to ManagementAdvice

Thanks for keeping us at the front of major trends and resource development, especially with the new media push. Between monthly and annual goal-setting, there are lots of ways to incentivize successful cycles or quarters for different metrics. Plus, don't stop moving the innovation bug through our business systems and inter-office communication. It will make working at Kaplan so much more fruitful and fun!

Recommends
No opinion of CEO

198 Other Employee Reviews for Kaplan (View Most Recent)

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  1. 1 person found this helpful  

    Supportive and creative culture, good place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY

    I worked at Kaplan

    Pros

    Kaplan offers a diverse, creative and highly educated workforce. The culture is open, collaborative and casual, and they have good systems in place for reviewing performance and promoting employees from within. Kaplan also offers company perks such as discounts or free test prep for employees and family, and really supports employees' goals to complete graduate or professional degrees.

    Cons

    The lack of investment in technology infrastructure is frustrating to employees who rely on CRM software to provide good sales and service to their students. Employees work really hard, especially in field offices, and they should be paid more money.

    Advice to ManagementAdvice

    Invest in technology to improve employee and student experience, increase pay for field staff.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Great People. Long Hours. Low Pay. Never a Dull Day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Supervisor in Boston, MA
    Current Employee - Customer Service Supervisor in Boston, MA

    I have been working at Kaplan

    Pros

    Great people are working for Kaplan--young, bright, energetic, hardworking, dedicated. There is a lot of autonomy at the center level, so it's a good place to learn decision making, balancing customer wants with company wants, etc. At the entry level, you will probably have more responsibility than people in other entry level jobs, and the scope of responsibility can expand very quickly. Very little chance of getting fired. Sense that you are helping people reach goals they have set for themselves can be very rewarding. Good benefits package. Opportunities for advancement, IF you make it through an entry level job, and company exists nationwide. For-profit education appears to be recession-proof (for now.) Innovation is important and recognized as key component to continuing success as a company.

    Cons

    The hours will absolutely kill you if you work in a busy center, unless you drink the Kool Aid early and don't look back. Because test preparation is often cyclical and tied to specific test dates, there are times of year when a seven day work week is de rigueur, and I have had many weeks where I put in forty hours by Wednesday. Hours can be somewhat flexible, but that's hardly relevant when you never get time off, even on weekends. This can last for months with little to no relief, as Kaplan is always understaffed. Burnout is common and open positions take months to fill because the pay is really not competitive with similar jobs.

    Very few people working in the home office have ever worked in the field and have little to no experience working with customers or understanding their needs or wants. Major initiatives are launched with no field testing or input. Kaplan does everything IT related inhouse, which is a disaster, and employees spend a lot of time fighting the technical systems that are supposed to help them do their jobs.

    Advice to ManagementAdvice

    Ask the field for feedback before launching major initiatives. Demand more accuracy and accountability from sales team. Focus less on the top line and more on the bottom line. Get an outside company to rebuild Kaplan's proprietary technical systems from the bottom up instead of continually patching existing and unintuitive systems. Pay people relative to the work they do. Hire more people for the field. Invest in service.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Kaplan

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