170 Employee Reviews (View Most Recent)

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1 person found this helpful  

Everything changes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Admissions Advisor  in  Phoenix, AZ
Former Employee - Admissions Advisor in Phoenix, AZ

I worked at Kaplan University full-time for more than a year

Pros

Work environment is decent. Good co-workers

Cons

Every 3 months everything completely changed from schedule adherence to performance expectations. Then they closed us down.

Advice to ManagementAdvice

Online education needs to decide if they want to continue the heavy sales business model towards enrollments

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Kaplan University

  1. 1 person found this helpful  

    Senior Military Admissions Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Military Advisor  in  Orlando, FL
    Current Employee - Senior Military Advisor in Orlando, FL

    I have been working at Kaplan University full-time for more than a year

    Pros

    Benefits package from Washington Post was strong compared to most proprietary schools. Has a true pension plan if you can last more than three years. Health insurance is tiered based on your salary. Work life was descent. Nothing from work to bring home. When you are finished for the day, you are finished for the day.

    Cons

    Call center environment/ Online programs are too easy with questionable educational results. Overall atmosphere was high pressure sales to clients and representatives. You live by the time clock as every possible metric is measured, analyzed and used to "train you" Bathroom breaks are timed by Orion. If you are gone to long you will have a conversation with your DOA or ADOA when you return.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Phoenix admissions is an excellent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative  in  Phoenix, AZ
    Current Employee - Admissions Representative in Phoenix, AZ

    I have been working at Kaplan University full-time for more than 3 years

    Pros

    Clear direction from local management, good team atmosphere and realistic individual goals. Local management is very open and honest about both the process and results of the organization.

    Cons

    Kaplan is HQ in Florida. The HQ organization is highly fractured, seems to be operating in a panic mode and every policy and every issue seems to require an extended review by the legal department before anything can be done. Senior management is very territorial and risk averse and the net result is that while local management in Phoenix is consistent, open and honest, the level of confusion on virtually everything to do with the state of the business coming from Florida makes it almost impossible to understand where the business is going and what the mode of operations will be at any given time.

    Advice to ManagementAdvice

    Shoot all the lawyers.

    Flatten out the administrative organization in Florida and eliminate useless metrics reporting that serves no one but a bloated administration.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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