Kaplan University Employee Review

I have been working at Kaplan University

Pros – They have a training department that alerts you on what to watch out for once you are actually doing the job.
  They actually tell you what to expect in most cases during training. But it is so much worse than the trainers realize..
The benefits are pretty good.

Cons – This week we watched people who had been with this company for 2-3 years walk out. None of the management did anything to stop them. Your treated like a number, no matter what you do there is evidence somewhere that you have done it wrong. It's amazing how they are in a continual change mode. They have changed the pay program to the point that a good. adviser can not make much more than 35K a year. The stress level is high. Senior Management from Florida have no clue as to how they are making money.
 During the last ad blitz they recruited people to work odd shifts telling them how many calls they expected to get from additional advertising. When it didn't work, senior management showed up, took questions and told lies about how the advertising was to provide a HALO effect.
 I would have loved to have been the Television sales rep that sold them this bill of goods.

 Most of the advisers were told a few months back, that we were allowed to call ALASKA and Hawaii as soon as we received the lead.. This was from an ADOA at a huddle of about 70 advisers.
When questioned the ADOA told the advisers that we were not held to the same rules as other call centers. The management will do anything to make their goals for their bonuses. They must be paid as poorly as the advisers and funding advisers.

If you accept employment at this company be prepared to be fired at anytime for any reason.
You won't make much money, no one does.... you are a number in a seat.

Advice to Senior Management – Start paying the people you have. You can't make it on 30K a year as a SC. I would love to see upper management try to survive on that in today's economy. Start treating people with respect instead of attempting to find reasons to fire them. Do a little relationship building from the top down. The top management out of Florida couldn't manage there way out of a paper bag. They need a class on using common sense, and trusting people to do the right thing.

 Maybe the president / CEO should sell his yacht and pay more attention to lowering the tuition to increase sales/ excuse me Offer education to prospective students...there is a recession going on, oh ya, you all don't know what that's like.

No, I would not recommend this company to a friend