Kaplan University

www.kaplan.edu
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Good place to work only if you can sell

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Admissions Representative in Boca Raton, FL
Former Employee - Admissions Representative in Boca Raton, FL

I worked at Kaplan University

Pros

Kaplan university is a nice environment to work. Everyone at the work place is super nice and very helpful. The management is very flexible about schedule and time off as long as you can produce as in sell education.

Cons

Kaplan university is a revolving door, they are always hiring and always firing. When they hire you they give you a three month time period to make a minimum number of sales and if you can not cut it they will fire you after three months. As such it is not uncommon to see your whole team get fired and you get left with new hires. The recruiters tell you that if you can not sell they will shift you over to a different position but that is a lie and you will be fired if the numbers are not met.

Advice to ManagementAdvice

Stop treating people like they are so replaceable. You are taking advantage of a down economy which lets you hire and fire people at will but once the economy turns up your ways are over with.

Doesn't Recommend
Disapproves of CEO

195 Other Employee Reviews for Kaplan University (View Most Recent)

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  1.  

    Great place to work, if you can't find anywhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Admissions Representative in Orlando, FL
    Current Employee - Admissions Representative in Orlando, FL

    I have been working at Kaplan University

    Pros

    The best reason to work at Kaplan is that they will actually hire you. They hire EVERYONE. They give you a shot for about 3 months and you either make it or you don't. If you're struggling to find a job in sales, they'll give you a salary while you look for something else.

    Cons

    They bill it as a sales job, but you get none of the benefits of being in sales. i.e. commission, time off when you want, freedom to work independently. You DO however get to put up with cheesy sales floor tactics - rah rah meetings everyday, pointless "games" with no spiffs attached, daily pressure from management. - not a sales job, just a holding pattern. Also, if you are looking to move in to management, you better come in as such. Over 90% of management is brought in from outside sources.

    Advice to ManagementAdvice

    We don't need to have huddles every day. Nothing changes. Once a week will suffice. It just looks like grandstanding and it takes people away from their jobs.

    No opinion of CEO
  2. 1 person found this helpful  

    Admissions is a low pay pie in the sky job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Admissions Representative in Phoenix, AZ
    Current Employee - Admissions Representative in Phoenix, AZ

    I have been working at Kaplan University

    Pros

    They have a training department that alerts you on what to watch out for once you are actually doing the job.
      They actually tell you what to expect in most cases during training. But it is so much worse than the trainers realize..
    The benefits are pretty good.

    Cons

    This week we watched people who had been with this company for 2-3 years walk out. None of the management did anything to stop them. Your treated like a number, no matter what you do there is evidence somewhere that you have done it wrong. It's amazing how they are in a continual change mode. They have changed the pay program to the point that a good. adviser can not make much more than 35K a year. The stress level is high. Senior Management from Florida have no clue as to how they are making money.
     During the last ad blitz they recruited people to work odd shifts telling them how many calls they expected to get from additional advertising. When it didn't work, senior management showed up, took questions and told lies about how the advertising was to provide a HALO effect.
     I would have loved to have been the Television sales rep that sold them this bill of goods.

     Most of the advisers were told a few months back, that we were allowed to call ALASKA and Hawaii as soon as we received the lead.. This was from an ADOA at a huddle of about 70 advisers.
    When questioned the ADOA told the advisers that we were not held to the same rules as other call centers. The management will do anything to make their goals for their bonuses. They must be paid as poorly as the advisers and funding advisers.

    If you accept employment at this company be prepared to be fired at anytime for any reason.
    You won't make much money, no one does.... you are a number in a seat.

    Advice to ManagementAdvice

    Start paying the people you have. You can't make it on 30K a year as a SC. I would love to see upper management try to survive on that in today's economy. Start treating people with respect instead of attempting to find reasons to fire them. Do a little relationship building from the top down. The top management out of Florida couldn't manage there way out of a paper bag. They need a class on using common sense, and trusting people to do the right thing.

     Maybe the president / CEO should sell his yacht and pay more attention to lowering the tuition to increase sales/ excuse me Offer education to prospective students...there is a recession going on, oh ya, you all don't know what that's like.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Kaplan University

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