Kelly Services – “Fiscally strong and stable, but inconsistent in its practices and how it treats its people”

Pros

Stable, well-established company with low debt; strong market presence as the company that pioneered the staffing industry; strong and tenured staff in middle and upper management

Cons

Lowest salaries in the industry while expectations remain high; lack of innovation; lack of support in Canada from U.S.-managed company; they hire hard/manage soft, so costly selection errors are common when hiring internal staff, and upper management must constantly manage behavioural issues

Advice to Senior Management

Keep a closer eye on the satisfaction of your workforce in Canada; actively solicit, pay attention to and be ready to respond to and act upon their suggestions; be concerned when a valuable tenured staff member leaves the company and take action to prevent this from happening in the first place