KeyBank

  www.key.com
  www.key.com
There are newer employer reviews for KeyBank

 

Key works to keep their employees happy

Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at KeyBank

Pros

Key does listen to employees and tries to provide incentives to keep them happy. The senior management is always upfront with what is happening with the company.

Cons

It is still a bank - and funds are tight. So although there may be other incentives offered - financial ones may be harder to come by.

Advice to ManagementAdvice

Keep listening to employees.

403 Other Employee Reviews for KeyBank (View Most Recent)

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  1.  

    OK, But too much offshore focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Applications Developer in Cleveland, OH
    Current Employee - Senior Applications Developer in Cleveland, OH

    I have been working at KeyBank full-time (more than 10 years)

    Pros

    Some good project teams, nice facilities, great benefits, great people

    Cons

    Average mangement, too much focus to ship jobs offshore, not very willing to invent new solutions - would rather buy existing packages

    Advice to ManagementAdvice

    Get back to the spirit you had 10 years ago when you tried to be different and better than your competition

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Sales and Service Representative in Tacoma, WA
    Former Employee - Call Center Sales and Service Representative in Tacoma, WA

    I worked at KeyBank full-time (more than an year)

    Pros

    They give the illusion that it's a great place to work initially so the people are fun. They provided decent benefits comparatively (still not affordable). You can schedule your own paid time off (two weeks to start) in the system and get paid well for working holidays.

    Cons

    It's retail banking, high turnover, only about 30% of reps meet sales goals, does not promote from within (no matter what they tell you). They set unrealistic goals and then route calls strategically so that the better sales people get the better sales opportunities, and weaker sales people get the customer service calls though everyone is expected to meet the same goals. Average points per account is about 100 and the goal is nearly 6,000 (could be higher now). Thus, the harder it is for you to get sales, the harder they make it for you. You DO NOT get the big points from loan referrals unless the loan goes thru 100% which means that it could be six months before you get anything and your job performance depends on customers' credit (something that you cannot control). You can close sales of products and pull applications all day long but if they don't qualify you get no recognition. Your customer service and call metrics can be 99% compliance and if you don't meet sales goals you are OUT. Period. They set you up for failure.

    Advice to ManagementAdvice

    Nothing, they have it good riding the backs of the real workers, all they do is wave pom-poms and rake in your incentives. You are better off applying for a supervisory role.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for KeyBank

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