KeyBank

  www.key.com
  www.key.com
There are newer employer reviews for KeyBank

 

good learning experience, but would like to move on.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in Seattle, WA
Current Employee - Anonymous Employee in Seattle, WA

I have been working at KeyBank

Pros

Experience
great for resume
Skills in customer service.

Cons

Lack of professionalism
Lack of coaching
Lack of understanding of needs of staff

Advice to ManagementAdvice

Leadership needs to be better about coaching their employees in order to help them be successful in their job.

Doesn't Recommend
Disapproves of CEO

392 Other Employee Reviews for KeyBank (View Most Recent)

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  1. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Outbound Telesales in Amherst, NY
    Former Employee - Outbound Telesales in Amherst, NY

    I worked at KeyBank

    Pros

    Very supportive atmosphere and managers, great training leaves you very prepared to go on the floor. They coach and know you don't get everything perfect all at once, and work with you on whatever you need improvement with diligently. As long as you do what they say, make an honest effort and are pleasant to customers, you can't go wrong. You get bonus payments each month as long as you book at least 20 sales a month, which is very easy to do after the first month. Casual and fun environment, people still respect each other. You get a cube, your own workstation next to others. They have food a lot and contests. They pay 13.10 an hour plus a 10% shift differential if you work at night or on weekends, so that make it almost 14.00 an hour. Benefits for part time, medical, dental, great vision plan. Also 401K you can participate in, they match a certain amount after a year. You get 60 hours of pto a year if your part time.

    Cons

    The outbound telesales hours are mostly at night 5-9 pr 6-10 mon-thur or tue-friday, plus sat 9am-1pm. the the short shifts are nice since sometimes people can treat you horribly when you call them, other times though customers are great and you can have some great conversations with really nice people. but the night hours are not for everyone, great for those who can do that every week, week after week. you will be on a dialer which means you have to be prepared to be on the phone non-stop, though you can go to the bathroom and stuff like that, that's all fine, you just have to be timely. The training is great, this is a job that is great for people that try, not for those that enjoy too much slack time, because they do monitor you with coaching and notice if you aren't trying or doing certain things.

    Advice to ManagementAdvice

    Good job!

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    Not favorable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Branch Manager in Indianapolis, IN
    Current Employee - Branch Manager in Indianapolis, IN

    I have been working at KeyBank

    Pros

    Paid time off and peer employees

    Cons

    Management does not recognize employees for jobs well done.

    Advice to ManagementAdvice

    Management should realize that employees have a life outside of Key. When the branches are so understaffed, it requires the manager to both run a teller window and the platform. It is not unusual that I work 60+ hours per week with no relief or recognition. I keep hearing how I'm running one of the larger branches, but right now I have 3 employees including me. Someone needs to wake up!

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for KeyBank

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