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1 person found this helpful  

Horrible

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at Kirkland's part-time for more than a year

Pros

A semi-pro: measly 20% employee discount

Cons

Very few hours. As little as one 5-hour shift per week. Hours were given to the "favorites" (managers friends). VERY physical labor, ie unloading semi-truck filled with merchandise at 4am, no loading dock, actually having to climb up into the truck and manually unload everything. Processing takes forever because the "truck crew" would disappear and hang out with the manager and goof off. Always being sent home early because "it is slow" or they "don;t have hours". CONSTANT floor moves, promotional changes, sign changes, wall hangs etc. Things get rearranged or changed so often that when/if you get to work a full shift, you cannot find anything in the store because it is not in the same place as it was the last time you worked. They let the customer walk all over you. They (management) first tell you only ONE coupon per customer/per day, YET they turn right around and let the customer use as many as they want, making you look like a jerk. If you have a complaint, the manager will not do anything about it. You go up the chain of command to the district manager, she won't do anything about it. You go up further to HR, and they STILL wont do anything. Unprofessional work environment. UNSAFE working conditions. Over-pack stock rooms, flimsy ladders, blocked fire exits, blocked electric panels, crowded sales floor, (aisles are less than 3 feet across, some cases less than 2 feet) CANNOT get anyone to help with heavy moves (furniture) Have to load same heavy furniture into customer vehicles without assistance because the manager cannot leave the store... try having to load a marble/granite topped vanity-sink into a truck without help. (weighs much more than the "45" pounds required to work here) FORCED to take e-mails from customers for every transaction. Get chewed out if you don't collect enough of them. Managers refuse to ring up customers. Even if they are the only ones at the register, they will YELL across the store, even if you are with another customer, for you to ring. Top it off with really crappy pay and NO benefits!

Advice to ManagementAdvice

TRAIN managers better, do not allow them to hire friends. Enforce equality among employees. Enough with the floor moves. Have better equipment: ladders. Have 'surprise" safety inspections. Better pay for all the work we do.

116 Other Employee Reviews for Kirkland's (View Most Recent)

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  1.  

    Left me feeling unappreciated, lied to, used and abused. Sounds more like a bad relationship
    rather than a job! Right?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Antioch, CA
    Former Employee - Anonymous Employee in Antioch, CA

    I worked at Kirkland's part-time for less than a year

    Pros

    Getting to see all the what's "trending now" in home decor. The employee discount. Developing friendships with co-workers who were genuinely kind, loyal, and honest even though the environment that brought us together and some of its key people were so lacking of those same attributes. User friendly cash register for the basic tasks. Thank Goodness!

    Cons

    No human aspect. You are only a number and when your "numbers" don't meet their expectations it's "Next Number Please". If you show concern for your safety and that of others for what they have instructed you to do, then you are told you shouldn't be working there. If you take longer than they think you should on something, you are told you're too slow and that they might need to find other people who can do it faster. They don't take into consideration that perhaps you were with a customer or pulled to help out elsewhere. They don't stand by their word, even if it's in writing and signed. When they feel you're no use to them any more. none of your back breaking hard work or commendable work ethics matter. They'll kick you to the curb without one moments loss of sleep. After all you were just a number.

    Advice to ManagementAdvice

    Conduct yourself as the Professional your title indicates and refrain from talking about others.
    Quit constantly asking an employee what they are doing when it's obvious they are making every effort to be productive. Stand up for your "Team" when you recognize an unrealistic demand by corporate. After you berate and belittle an Associate, that same hostility gets passed on to the Customer and isn't that so counter-productive for all that we strive for? Instead of putting so much effort in to looking for something that might have been done wrong, look for the good. Learn to stop and ask yourself if this is how you would like to be treated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    As a seasoned employee this was the worst employment experience for me. BAD MANAGEMENT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder  in  Brentwood, CA
    Former Employee - Key Holder in Brentwood, CA

    I worked at Kirkland's full-time for less than a year

    Pros

    The associates all worked very hard to please the store manager

    Cons

    No training.Management constantly lied. Manager always negative to employees. The constant threat is: corporate camera is watching your performance++

    Advice to ManagementAdvice

    Training, training, training for key holders. "Positive" management style. Remember there are customers in the store during floor moves and corporate needs to be considerate of that fact when placing a time limit on the moves. Being threatened daily with: “corporate cameras are watching” does not present a positive work environment. Hire managers who are not chronic liars.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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