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Kmart love it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Associate  in  East Stroudsburg, PA
Current Employee - Customer Service Associate in East Stroudsburg, PA

I have been working at Kmart part-time for more than a year

Pros

customer service all the time i felt like a team player

Cons

I had no cons working at kmart accept breaks felt to short

Advice to ManagementAdvice

My advice for management is to hire me again lol

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Kmart

  1. 1 person found this helpful  

    Starts off good, but doesn't end well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Ottumwa, IA
    Former Employee - Customer Service in Ottumwa, IA

    I worked at Kmart part-time for more than a year

    Pros

    It's a good first job because it gives you experience, especially working in the Kmart environment. You get to experience customer service on a very stressful level and it also gives you experience in retail in general.

    The discount comes in handy and so does layaway.

    Some of the people I worked with were fun/good to work with.

    They were usually able to work around my schedule without conflict.

    Cons

    The lack of staff is tremendous. There's NEVER enough people working, whether it be on the floor or on the cash registers. There's all these tasks that management wants you to work on plus help customers at the same time. Most of these tasks require you to stray from your department and since there's just YOU in that department, when there's an angry customer looking for help it comes back to you because you were no where to be found.

    Communication could be WAY better. There were countless times when whoever was at the Service Desk would call for people on the floor who had just went on break.

    Kmart's technology is very out-dated.

    Raises are not applicable and there are constantly employees coming in and going out.

    The building itself is very old and I'm pretty sure if it were to go through a health inspection, they'd shut it down immediately.

    The whole idea with Rewards Cards, Replacement Plans, and Sears Credit Cards is ridiculous. They expect all employees (including employees that communicate the least with customers) to get a certain number of all of these metrics every day they work. It's hard having to constantly nag customers for these metrics and then get complained at for it because corporate wants to cram all of these "Sears Solutions" down their throat.

    Advice to ManagementAdvice

    GET IT TOGETHER! There's a reason why 80-some stores got closed down this past year.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Mediocre company at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hardlines Merchandiser  in  Murray, UT
    Current Employee - Hardlines Merchandiser in Murray, UT

    I have been working at Kmart part-time for more than a year

    Pros

    -Some- friendly co-workers, steady hours

    Cons

    Rampant mismanagement, inability to manage employees, refusal to give full-time schedules, run-down stores, no supervision, RAISE FREEZE

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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