83 Employee Reviews (View Most Recent)

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2 people found this helpful  

Great people; iffy company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee  in  Portland, OR
Current Employee - Anonymous Employee in Portland, OR

I have been working at Knowledge Universe as a contractor for less than a year

Pros

The people are fun and friendly. There are some negative attitudes towards the company as a whole due to past layoffs and current financial instability, but everyone truly wants to see change happen and is willing to make the effort to fix problems.

Cons

There are a significant number of technical challenges. The IT processes that are in place exist as a cover for management against audit; there are no real ITSM processes to manage problems, change or incidents. Due to the number of 'boomerang managers' that have come through, each with their own idea of what tools should be used to manage IT, there are five tools for each problem, none of which are implemented correctly. Lower level management has the will to change, and higher level management says it does, but the will to push painful but necessary change does not exist above the middle tier managers. In addition, the network team has a stranglehold over the infrastructure, determining what services are allowed to run. New services require a long political process to get implemented due to the way Network has every single port strictly VLAN'd and routed, and old services are never, ever turned off. The server team is hamstrung by both the network team's inappropriate control issues and the lack of controls over processes.

Advice to ManagementAdvice

Listen to your people! Stop pushing personal projects and tools being sold by your buddies with outside vendors Start letting the technical team determine what tools to use and how to implement them. Make implementation of *REAL* ITSM processes your number one priority. Review the current application stack and eliminate redundant, unused, or ancient applications. Begin regaining control of the infrastructure from the network team, and set some real security practices in place. Core tools and processes need to be put in place before any more new projects get pushed out. Finally, upper management needs to make a serious effort to push chargebacks for services onto the business units, or at least track the cost of services internally. IT absorbs the cost of whatever random project the business units come up with, and basics are not budgeted for, resulting in significant waste at both ends due to a lack of knowledge about the real cost of the project.

Recommends
Neutral Outlook

Other Reviews for Knowledge Universe

  1.  

    A fun stable job for someone with patience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Knowledge Beginnings  in  Littleton, CO
    Current Employee - Knowledge Beginnings in Littleton, CO

    I have been working at Knowledge Universe full-time for more than 5 years

    Pros

    Youre able to show your creativity and see young minds grow

    Cons

    The company hasnt yet figured what truely works, so they are constantly changing what the teachers should be doing and its stressful at times

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Weird Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Portland, OR
    Former Employee - Analyst in Portland, OR

    I worked at Knowledge Universe full-time for more than 3 years

    Pros

    Everyone is very interested in doing what's best for children. Most of the folks were nice.

    Cons

    Corporate did not treat field employees well. They're very underpaid for all that's expected of them. Management changed constantly so everything went through multiple stop and start revolutions. Management talked a good game but just couldn't deliver to the point that it felt like they were not sincere.

    Advice to ManagementAdvice

    Listen more to employees. Set a vision for the company and go after it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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