Kohl's

www.kohlscorporation.com
There are newer employer reviews for Kohl's

 

A lot of input with little reward.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Chicago, IL
Current Employee - Anonymous Employee in Chicago, IL

I have been working at Kohl's part-time (more than an year)

Pros

Employee discount
Paid vacation time after 1 yr

Cons

Little training given when getting cross-trained
Schedules are very unreliable. One week you will have 16 hours, the next you will have 0.
Harassing customers to sign up for charge card.
Minimum wage for working all day, past midnight or one a.m, sometimes literally cleaning up someone's poop/vomit in changing rooms.

Advice to ManagementAdvice

Associates are not slaves, therefore you should not treat them as such. I really dislike how the managers seem to really play the "favorites" card. If they like you, you will LOVE your job at Kohl's.
If they don't like you, they will make sure you know it and you will begin to despise your job.

Doesn't Recommend
Negative Outlook
No opinion of CEO

2511 Other Employee Reviews for Kohl's (View Most Recent)

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  1. 1 person found this helpful  

    Customer Service policies engender bad customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - POS Associate in Fremont, CA
    Former Employee - POS Associate in Fremont, CA

    I worked at Kohl's part-time (more than an year)

    Pros

    Store managers really care about the success of the individual stores and the company as a whole. The other employees are hard working and friendly. Community service opportunities are nice, and the schedule was very flexible. All of the policies for employees are very fair (regarding tardiness, attendance, etc...)

    Cons

    Customer service policies make customers think that they can be rude, lie, cheat, and steal, and that customer service associates must still bend over backwards to make them happy. Management will not support their employees in holding up company policy, which makes the customers think employees are uninformed/rude/incompetent. Customers were consistently disrespectful and rude, and management rarely defends the associates dealing with these situations, nor empowers them enough to defend themselves.

    Advice to ManagementAdvice

    Do not bend policies for customers; it teaches them to disrespect associates and demand to speak to a manager whenever they want a discount. Find a happy medium between asking customers for respect and offering to bend over backwards even when they lie and steal.

    No opinion of CEO
  2.  

    Overall my experience was poor due to Regional/Territorial Management team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Sacramento, CA
    Former Employee - Store Manager in Sacramento, CA

    I worked at Kohl's full-time (more than 3 years)

    Pros

    Exciting product lines. They strive to design everything to be as efficient as possible ie fixtures, visual, reports etc. They research and test everything they roll out to death (this is a good thing they want to ensure if they bring it to the store that it works well and provides value.

    Cons

    Because Kohls strives to provide a nearly identical shopping experience to all customers--EVERYTHING is controlled centrally (at headquarters). So it is very difficult to change sets and customize merchandising, or inventory needs at the store level. Not unlike many other retailers directions is given with regard to how mannequins should be dressed but if a bow on a dress was not exactly like the picture you would be called on it.

    Advice to ManagementAdvice

    HR interferes way too much with basic associate issues. Just so you know prior to a corporate visit (which was a couple times a year) we would be told by DM and RVP to spend as much payroll as possible and then they would come back two-three days later and tell us we would HAVE to make payroll. This happened for EVERY visit in CA.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Kohl's

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