There are newer employer reviews for Kona Grill

Positive

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Hostess in Dallas, TX
Former Employee - Hostess in Dallas, TX

I worked at Kona Grill part-time (less than a year)

Recommends
Positive Outlook
Recommends
Positive Outlook

Pros

The people that work there are great, its like a family, especially the male managers they are funny but also serious about their job.

Cons

When we got the female managers, all the hostess were unhappy because they butt into the hostess stand and when there was only the male managers they trusted the hostess to do their job the way they believed was best and didnt question every single seating.

Advice to Management

Don't micro manage the hostess stand.

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  1. Helpful (1)

    Restless management in Stamford, CT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Assistant in Stamford, CT
    Former Employee - Server Assistant in Stamford, CT

    I worked at Kona Grill part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The restaurant itself isn't much complicated, the menu is easy to learn and it's also an asset that were located near the mall.

    Cons

    There were many challenges about working here including management (or mismanagement) and underlying issues with team building and unfair treatment of workers; with people being leveraged because of favoritism instead of actual merit. The management style, or lack thereof, is a micromanagement pre-unionized style; with challenges coming from managers who treat their employees as if they are not valued. There is also little communication between management and staff, unless they were threatening to "fire" you -- in that case, it presents an unpleasant experience for both parties, resulting in managers who expect little from their employees and workers who already feel scrutinized, undervalued, and thus affects job perf romance. There's a lot of work to be done at this location -- of the franchise chain, they are also last in sales performance. Makes you wonder, huh?

    Advice to Management

    Management should work on communication, modernizing their treatment of workers (it's 2014, if a worker isn't being treated fairly they will find a different place to be. It's a tough job market but smart people always find a way). As well, they should actually promote people based on merit and performance, instead of personal ties.

  2. Could be better, though it could be worse...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Stamford, CT
    Current Employee - Server in Stamford, CT

    I have been working at Kona Grill part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I love the flexibility and the website they use for the scheduling. This makes it easy to trade or give up shifts in a pinch. Usually the location is bustling and you can have a lot of tables and opportunities in one shift to make lots of cash, of course if people tip the right way. When everyone tips reasonably the tips are great! Another positive is that we are paid every night on time! Also all checks work every time too!`

    Cons

    New management recently changed a whole bunch of prodedures and added some headaches and basically has made illogical changes to the way the business is run. Also, the clientele is less than pleasant in terms of the tipping department, as the establishment attracts the penny-pinchers through offering two "happy hours" in one day. Most are clueless how to tip, even with a tip suggestion helper a tthe bottom of their receipts that shows a breakdown depending on their bill what 15/18 and 20 percent tip on their bill is. This sometimes makes the job hard to take seriously. Big groups no longer have an auto-gratuity applied and this causes a lot of stress for us servers, especially because it is a large portion of the overall sales for our night and many of the customers who eat here don't have a good heart or mind to tip sometimes. If customer doesn't tip appropriately it could cost us big. Also we are forced to share parties of 10 or more. This is sometimes a bogus policy also.

    Advice to Management

    Allow the 18% auto-gratuity added to large groups. Listen to the POSITIVE verbal reviews and feedback from customers about the servers. There are a lot of satisfied customers.

There are newer employer reviews for Kona Grill

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