There are newer employer reviews for Kool Smiles
There are newer employer reviews for Kool Smiles

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Good people, bad support from corporate

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Relations Specialist in Anderson, SC
Former Employee - Customer Relations Specialist in Anderson, SC

I worked at Kool Smiles full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
Doesn't Recommend
Neutral Outlook

Pros

The local offices were great. I enjoyed working with the dentists, office staff, and managers everyday. The work is really meaningful.

Cons

Corporate was rarely helpful. They always pushed numbers, but wanted it to be about the patient experience. I was getting directives from across the country instead of the manager who was in my office. The call center is terrible.

Advice to Management

Give more power back to management. The call center needs to go, it makes customers mad all the time. I spent more time apologizing for the call center then I did anything else for the company.

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  1. Great Place for Helping Your Community

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Relations Specialist in Lexington-Fayette, KY
    Current Employee - Community Relations Specialist in Lexington-Fayette, KY

    I have been working at Kool Smiles full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great hours, good pay, fun work enviorment, nice fellow employees, and a sense of satisfaction knowing you are helping your city.

    Cons

    New company, constantly Chaninging. Sometimes you get use to a new way of doing something and all of the sudden it changes. Very strict with health compliance and it causes some headaches for team but is good for the patient.


  2. Dental Hygienist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Hygienist in Salisbury, MD
    Current Employee - Dental Hygienist in Salisbury, MD

    I have been working at Kool Smiles full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits and fun work environment

    Cons

    More staffing needed in order to operate efficiently

    Advice to Management

    Value the feedback of the employees


There are newer employer reviews for Kool Smiles
There are newer employer reviews for Kool Smiles

See Most Recent

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