There are newer employer reviews for Kool Smiles
There are newer employer reviews for Kool Smiles

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Helpful (2)

Opened new office

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Patient Coordinator in Columbia, SC
Former Employee - Patient Coordinator in Columbia, SC

I worked at Kool Smiles full-time (More than a year)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

Loved working with the children and families. Staff mostly got along. Free coffee.

Cons

Did not have consistent management. Some of the higher paid employees were abusive to the lesser paid hourly staff and not much was done about it.

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  1. Good people, bad support from corporate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations Specialist in Anderson, SC
    Former Employee - Customer Relations Specialist in Anderson, SC

    I worked at Kool Smiles full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The local offices were great. I enjoyed working with the dentists, office staff, and managers everyday. The work is really meaningful.

    Cons

    Corporate was rarely helpful. They always pushed numbers, but wanted it to be about the patient experience. I was getting directives from across the country instead of the manager who was in my office. The call center is terrible.

    Advice to Management

    Give more power back to management. The call center needs to go, it makes customers mad all the time. I spent more time apologizing for the call center then I did anything else for the company.


  2. Helpful (2)

    Work at a Company with a Purpose

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Kool Smiles full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I've worked at various companies throughout the years, software, travel, training, technology, professional services, etc. Most of the time your company is in a business that is providing a product or service but that product or service is not assisting in helping improve the lives of others. However, if you work at Kool Smiles you know your Company is providing a service that helps communities throughout the US. The access to dental care in a lot of the communities that KS serves is minimal or non-existant for those that need it the most. I've seen the lives that this Company has touched and to be able to work with an organization like that is fulfilling.

    Cons

    Working here is not like working in an "ordinary" dental clinic. It can be difficult at times but the good things in life don't come easy. If you believe in the values of the Company, and believe you are serving the greater good, the pros outweigh the cons that you may have to encounter on a day to day basis.

    Advice to Management

    Keep improving and expand, expand, expand.


There are newer employer reviews for Kool Smiles
There are newer employer reviews for Kool Smiles

See Most Recent

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