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Patient focused customer service

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Pharmacy Manager  in  Knoxville, TN
Former Employee - Pharmacy Manager in Knoxville, TN

I worked at Kroger full-time for more than 10 years

Pros

Allows pharmacists to make judgement calls to meet the needs of the patient.
Treats staff professionally
Great benefits
Is willing to listen to business suggestions

Cons

In low volume stores staffing tends to be a little light

Advice to ManagementAdvice

If customer service is to remain the companies focus, staffing levels need to be reviewed more often

Recommends
Positive Outlook
Approves of CEO

1523 Other Employee Reviews for Kroger (View Most Recent)

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  1. 4 people found this helpful  

    If you like to be treated like dirt, this is the place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deli/Bakery Clerk  in  North Little Rock, AR
    Former Employee - Deli/Bakery Clerk in North Little Rock, AR

    I worked at Kroger full-time for more than 10 years

    Pros

    Decent health care that is affordable thanks to the union.
    Union jobs means job protection.
    If you can pass a drug test and act pleasant in the interview, they are likely to hire you.

    Cons

    Managers go out of their way to screw you over. They break the union contract at every turn. BE ON YOUR TOES! KNOW YOUR RIGHTS!

    Condescending attitude in management. Very few managers have spent longer than a week doing the job you do. They are out of touch with the demands of every department and they set unattainable goals.

    Managers will lie right to your face, screw you over, and look for excuses to fire you. They know that they will not be held accountable for their behavior by their boss. Their job is secure.

    If you decide to work here, make sure you join the union. You will NEED it.

    Advice to ManagementAdvice

    Stop being jerks. Spend more than two minutes learning how a department works. Follow the union contract and don't look for ways to screw your employees out of their pay. Stop asking for things that are impossible.

    Mostly.. HIRE ENOUGH EMPLOYEES TO DO THE JOB. When you complain about things not getting done, but won't allow overtime and wont hire additional help, it only makes your employees want to commit acts of rage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kroger full-time

    Pros

    hours beyond reason and pay

    Cons

    Management rude, arrogant, discriminate, treat you like low class citizen

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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