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3 people found this helpful  

The road to ... is paved with good intentions

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Food Service Leader in La Crosse, WI
Current Employee - Food Service Leader in La Crosse, WI

I have been working at Kwik Trip full-time (less than an year)

Pros

Profit sharing

Provide benefits for both full and part time co-workers

Cons

Motto “Food is our future” but treat food co-workers like second rate citizens

Moving to a part time co-worker culture sacrificing quality of food and services, when customers ask “who’s cooking” before making a purchase, you have a problem, absolutely zero time is allotted for training and by moving to part time co-workers that is just double the staff to try and train, mentor and supervise co-workers who are already at a disadvantage because of being thrown into a job they are not ready for.

Over zealous with trying to make hourly co-workers happy most time to the detriment of staffing levels. (If a co-worker asks for a day off and 10 others have also asked for the same day they all get that day off and make the rest work short staffed but the expectations do not waiver)

Absolutely no cooperation between retail and food co-workers, it is like two different countries and the only common denominator is that they share a property boundary.

District and corporate leadership does not spend any time in the store so as to know what is actually happening and the store leaders are basically beaten into shape to tell district leaders everything is wonderful

Advice to ManagementAdvice

Money isn’t everything

Actually take one day per month and spend with a co-worker, not running off to check e-mail, messages, walk a day in the life of… Shadow that person and try and do the job you think can be done so easily. This suggestion is for corp. and district leadership.

Review and allocate realistic staffing levels for each store and what is expected of each store, the cookie cutter approach does not work. When you add special promos, events and the like this takes staff to take care of. The hours allocated a barely enough to cover the basics let alone these extra things.

Retail and food co-workers should be cross trained so as to help promote a cooperative atmosphere in stores and to help staffing levels.

Store Leaders and Assistant Store Leaders should be required to work 2 days per month in the kitchen so as to understand what goes on rather than avoid the kitchen like the plaque. Some SL and ASL pride themselves on the fact that they do not work the kitchen. In turn Food Service Leaders should be required to work the same 2 days on the retail side to accomplish the same goal.

And the break situation needs to be re-evaluated, when you have the public in your face for 8 – 12 hours a day sometimes you need to step back and get away for a few minutes to regroup and get perspective again

Doesn't Recommend
Neutral Outlook
No opinion of CEO

107 Other Employee Reviews for Kwik Trip (View Most Recent)

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  1. 1 person found this helpful  

    Do not apply here if you enjoy having a "Life". This was the worse job I've ever had to endure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Leader
    Former Employee - Assistant Store Leader

    I worked at Kwik Trip full-time (more than 5 years)

    Pros

    there are no pros for company

    Cons

    The required hours only increase, when they hire you they say it's usually between 45-50 hours, after they bring you on board it's a required minimum of 50 and after that you need to fill the hours that no one else will work or stay until all their "little things" are done. If you ask off you will pay for it dearly. If you pitch in to help with daily duties you are told to delegate. If you delegate you are told to work along with the co-workers "roll up your sleeve" yea right..... If you are let go, your insurance ends that same day, even if they took all the deductions out for the month it will not matter, it ends that day not the end of the month. They are the only company I've ever heard of that does that. The way they run their schedules allows them to over work the co-workers every week without paying overtime, who ever heard of a work week running from Friday to Thursday, it's just so they can avoid paying overtime.

    Advice to ManagementAdvice

    Get off your high horse and get back into the actual store and see if you can get all the "little things that will only take a minute or two" done in an 11 hour day. You set "goals for the stores" but when you build 3 more stores in the same town, ex: Oshkosh WI, you still expect the same goals, and how dare the numbers go down, always comparing them to the previous year when there were less stores in the area. they also seem to be lean towards having men in the store leader positions and it doesn't matter if you have been an assistant for years, you will not get a store of your own, I have not seen a single store assistant be promoted to store leader in all the time I was there. When the economy improves all the hard workers will be running for the doors to get out of here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Assistant Food Service Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kwik Trip full-time (more than 5 years)

    Pros

    Great benefits, great bonuses, there are a lot of ways to move up in the company, the owners care for their employee

    Cons

    At a personal store level, my store leader is terrible.

    Recommends
    Positive Outlook
    Approves of CEO
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