L'Occitane
2.8 of 5 129 reviews
www.loccitane.com Aix-en-Provence, France 5000+ Employees

129 Employee Reviews (View Most Recent)

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3 people found this helpful  

Good If you're seasoned & crazy aggressive

Part Time Sales Associate (Former Employee)

Pros- Great product

- Involved in various charitable pursuits (though somewhat vague as to how much)

- Environmentally conscious

- Cool sales associates

- Relatively manageable dress code

- Tons of samples

- Great employee discount

Cons- Unrealistic sales goals

- Demoralizing, clueless management (the product and their titles)

- Trained to twist the arm of the customer to buy and creating low return customer rate

- On-call, especially if they're trying to get rid of you and give you no shifts

- Having to sell in a robotic, formulaic way that values perkiness over knowledge or overall rapport with customers

- Told to lie to customers about how natural everything is (there are still parabens and other manufactured preservatives in various products) as well as "not testing on animals" (China requires every beauty product to be tested on animals, having supplies shipped to a third party is still participating in animal testing whether company owned or not.)

- Group sales, but places significant value in individual sales goals that can't be tracked due to sales floor zoning

- Customers who will fight tooth and nail for samples and never buy anything

- Non-incentive incentives

- Registers that regularly freeze and shut down which will make customers storm out before finishing the transaction

- For a company all about environmental concerns, have never seen one recycling bin in these stores

- Spend a large percentage of time teaching people how to pronounce the name or fending off "Comment allez-vous?"

Advice to Senior ManagementCreate sales goals that make sense, pay attention to who sells vs. who creates an ideal image of the company

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Sales Associate Review

    Sales Associate (Current Employee)
    Monterey, CA

    I have been working at L'Occitane part-time for less than a year


    Pros: Great discount. Competitive pay. Popular brand. Respectful culture. Employees respected. Sales… Cons: Had bad management at my store, eben DM's seemed not that great.… Advice to Senior Management: Keep your good employees. Coorperate should get a clue. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    While working at L'Occitane I gained valuable customer service experience and helpful knowledge about natural products."

    Sales Associate (Former Employee)
    Omaha, NE

    I worked at L'Occitane part-time for more than a year


    Pros: The nice customers, "gratis" aka: free products, the smells. :) Cons: The not-so-nice customers, shipment, holiday hours Yes, I would recommend this company to a friend More
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