L'Occitane

  www.loccitane.com
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134 Employee Reviews (View Most Recent)

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3 people found this helpful  

Good If you're seasoned & crazy aggressive

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Part Time Sales Associate
Former Employee - Part Time Sales Associate

Pros

- Great product

- Involved in various charitable pursuits (though somewhat vague as to how much)

- Environmentally conscious

- Cool sales associates

- Relatively manageable dress code

- Tons of samples

- Great employee discount

Cons

- Unrealistic sales goals

- Demoralizing, clueless management (the product and their titles)

- Trained to twist the arm of the customer to buy and creating low return customer rate

- On-call, especially if they're trying to get rid of you and give you no shifts

- Having to sell in a robotic, formulaic way that values perkiness over knowledge or overall rapport with customers

- Told to lie to customers about how natural everything is (there are still parabens and other manufactured preservatives in various products) as well as "not testing on animals" (China requires every beauty product to be tested on animals, having supplies shipped to a third party is still participating in animal testing whether company owned or not.)

- Group sales, but places significant value in individual sales goals that can't be tracked due to sales floor zoning

- Customers who will fight tooth and nail for samples and never buy anything

- Non-incentive incentives

- Registers that regularly freeze and shut down which will make customers storm out before finishing the transaction

- For a company all about environmental concerns, have never seen one recycling bin in these stores

- Spend a large percentage of time teaching people how to pronounce the name or fending off "Comment allez-vous?"

Advice to ManagementAdvice

Create sales goals that make sense, pay attention to who sells vs. who creates an ideal image of the company

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other reviews for L'Occitane

  1. 1 person found this helpful  

    Sales Associate Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Monterey, CA
    Current Employee - Sales Associate in Monterey, CA

    Pros

    Great discount. Competitive pay. Popular brand. Respectful culture. Employees respected. Sales associates are also key holders. Best pay for most retail jobs.

    Cons

    Had bad management at my store, eben DM's seemed not that great. Would have loved to stay if not that. My store manager got fired.

    Advice to ManagementAdvice

    Keep your good employees. Coorperate should get a clue.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    While working at L'Occitane I gained valuable customer service experience and helpful knowledge about natural products."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Omaha, NE
    Former Employee - Sales Associate in Omaha, NE

    Pros

    The nice customers, "gratis" aka: free products, the smells. :)

    Cons

    The not-so-nice customers, shipment, holiday hours

    Recommends
    Neutral Outlook
    Approves of CEO
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