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11 people found this helpful  

The good, the bad, and the ugly

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at L'Occitane

Pros

I have been given great opportunity and have been compensated decently for it. I work day to day with terrific people and have peers thought the company that I respect and value.

Cons

Everything that has been written is true to some extent.
Some stores are not equipped with bathrooms or running water
Outdoor locations are expected to have the door open.
Size of the store is inadequate in some locations.
The paperwork load at the store level is unconscionable.
Payroll hours are not adequate to ensure great customer service, safety for employees, and loss prevention.
Deadlines are often unrealistic.
Corporate expects ZERO errors to occur at the store level, however, errors and missed deadlines abound at the corporate level. Part time employees are expect to be as vested as store managers, which is unrealistic.
New hires are trained by other employees. Learning and Development does not exist as the rest of the cosmetic world has created.

As another person posted he/she has been promoted within 6 months...that is a dead giveaway to your identity...while many people are advanced and promoted, it is the hard work of the individual managers that drive those promotions. 6 months is HIGHLY unusual for promotion since the company standard is minimum one year in a position. I do not see hate in these reviews, I see frustration as many of these people have been with the company for several years and love L'Occitane as I do.

Advice to ManagementAdvice

Corporate realizes they have extremely talented people in the field. We need to streamline operations, choose a main focus ( skincare, fragrance, etc) and create an environment where every employee has a chance to make a career within our company.

Neutral Outlook
No opinion of CEO

140 Other Employee Reviews for L'Occitane (View Most Recent)

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  1. 2 people found this helpful  

    Ok job, no strategy, French management that do not understand USA market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager  in  New York, NY
    Former Employee - Product Manager in New York, NY

    I worked at L'Occitane full-time for more than a year

    Pros

    Free products and summer hours

    Cons

    French management do not understand American market. HR not really involved. There is no marketing strategy at all.

    Advice to ManagementAdvice

    Should hire american management that understand this market.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 7 people found this helpful  

    Learn what you can, then Get Out while you can

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time

    Pros

    Reputable products, loyal clientele, monthly gratis.

    Cons

    This company runs their retail teams like a whip-to-cattle. All the negatives noted - i.e., little to zero Work-Life Balance, paltry raises, ugly sorority attitudes, payroll hours being cut down, wearing clownish outfits to pull in traffic during dead heat or hellish cold, etc. - all true. And what makes it worse is that in some of the stores, the ventilation is not properly tended to, therefore, rendering the employees, or rather a lone, sole EMPLOYEE (emphasis on the singular adjective) to suffocate in the summer, or refrigerate in the winter. Customers have noted seeing sales associate wrapped to the nose, shivering in the store while trying to work, and the doors are wide open in the winter. Also experienced oven-like conditions in some stores where the air conditioner isn't fixed (or is unfixable). Upper management knows about these conditions, or they at least should get a clue. THIS is what this company does to their own when they are supposed to be the image of prestige and elite??

    They train on product knowledge and put demands on what is expected to sell -- the 'Always' as it is called. Those 'Always' aren't the most 'Practical', or 'Preferred' for or by the customer, but the associate is expected to push anyway as if these creams are a drug fix. They do NOT provide proper computer registers training. All of it is learned on the floor at the stroke of the moment - God forbid you have a situation with a frozen screen, are left alone with a few cranky waiting customers, and having to troubleshoot on the spot. The Point of Sale system is the pits, and it moves like a death crawl. Doing Refunds, Exchanges, Store Credits, and Gift Cards can be an ordeal with these cruddy computers.

    Many notable employees have defected to other companies with better jobs due to many plausible reasons. These were people who once put in their "all in" to trying to hold operations, morale, and their sanity together under the strains of upper management. Looking at the Corporate folks lately, not one of them comes across as relatable people who truly understands how rough it is to work in the 'fields'. They can enjoy all their comforts of a warm desk, functional air conditioning, complimentary beverages by the company, and Summer Fridays while glazing over the sacrifices the retail soldiers must do to keep doors open. These associates risk their safety, their health, their integrity, their personal quality of life to pay their bills.

    So therefore, it is no wonder why those who have left, will never return. (Shredding their aprons should be the first Declaration of Independence ritual) Those who are left behind, are considering other options. Those newbies who are peeking into these reviews, are getting their lightbulb moment. Those who should or DO have the power to implement improvements, are STILL in full disregard.

    Advice to ManagementAdvice

    Advice to Management is a near waste of breath. Denial and Delusion are alive and well in La-La-land.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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