LA Quinta

  www.lq.com
  www.lq.com
There are newer employer reviews for LA Quinta

2 people found this helpful  

Empowered and and allowed to take ownership

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant General Manager
Former Employee - Assistant General Manager

I worked at LA Quinta full-time (more than an year)

Pros

Felt like it was my own property

Cons

Franchise operators are held to a different standard

Advice to ManagementAdvice

Develop a level of accountability

Recommends
Positive Outlook
Approves of CEO

102 Other Employee Reviews for LA Quinta (View Most Recent)

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  1. 2 people found this helpful  

    Too Many Chiefs, Not Enough Indians

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Irving, TX
    Current Employee - Customer Advocate in Irving, TX

    I have been working at LA Quinta full-time (more than an year)

    Pros

    Free coffee pods, company luncheons, stock options

    Cons

    Ridiculous doesn't even BEGIN to describe this work environment. For one, communication is a huge issue. Procedures are inconsistent or outdated, so whenever a property owner or GM complains, the finger-pointing begins. Management is abusive, exhibiting a reactive, everything's-on-fire mentality. And, BEWARE of the gossip clique, especially when it comes to admins and their VP's.

    The thing that strikes me most about the political atmosphere is how much sway certain customer service folks and admins have over senior management. It doesn't matter how well you perform your job or how skilled you are; if one of these people doesn't like you, you will not advance in the company. PERIOD. They have the ear of the the VP, and will twist events around to serve their own agenda.

    Another annoying thing about this place is that small portion of the Data Services team is silo-ed on the East Coast. That means critical information regarding franchised properties is relayed second-hand, and is not always accurate. Often times it takes days to get an answer, which is frustrating considering there are usually 24-hour turnaround times to get things resolved. Management will NOT invest in software that is commonly used for development projects. There are no in-house graphic artists or web developers, so these tasks are often left to management or unskilled customer service reps.

    Worse, now that the company has attained IPO status, it's been rumored that staff cuts are looming. Which doesn't make sense, since La Quinta just opened 5 properties in Q1, and is actually expanding the corporate office. This maneuver is sure to make the organization even more top-heavy, while increasing workload for the underlings. Most positions stagnate after 2 years, and with all the back-biting, it's become an atmosphere of distrust. Steer clear of this snake pit.

    Advice to ManagementAdvice

    Stop being so stingy and actually invest in current technologies. Curb the politics--get rid of the dead wood and knock off the cronyism. COMMUNICATE!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Lack of Managerial Back-up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Office Manager in Camp Springs, MD
    Current Employee - Front Office Manager in Camp Springs, MD

    I have been working at LA Quinta full-time (more than 3 years)

    Pros

    Nice hotels and great brand presentation. Very friendly clientele that are extremely loyal to the brand which lends itself to stronger connections to those regular guests.

    Cons

    Very autonomous environment where the company is willing to discredit employee to avoid taking ownership of their decisions that make guest and cooperating companies unhappy

    Advice to ManagementAdvice

    Stronger policies need to be applied to franchise locations in regards to benefits packages as none are offered in some locations.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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