LCBO

www.lcbo.com
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There are newer employer reviews for LCBO

 

all in all i enjoyed my time there

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Contractor - Seasonal Customer Service Representative in Toronto, ON (Canada)
Current Contractor - Seasonal Customer Service Representative in Toronto, ON (Canada)

I have been working at LCBO as a contractor (less than a year)

Pros

*if you have an upbeat demeanor the customers are generally quite pleasant to deal with and are usually quite patient
*christmas seasonal and summer seasonal hours are plentiful for a part time position
*pay is above minimum wage ($12 for seasonal employees)
*co-workers are generally very welcoming and encouraging
*if you're lucky enough to have a patient manager that genuinely cares about the employees it makes the job that much easier
*you are not expected to put yourself in harms way if there is ever a theft, cash robbery or belligerent customer. i only witnessed one belligerent customer, and he was escorted out by management
*shifts go by very quickly on busy days

Cons

once i got the hang of everything i really loved the job but the training was terrible:
- when i attended training at head office you are only informed of store policies etc. and are told you will be trained on cash at the store you're working at
- my first day at the store was exceedingly busy and the shift supervisors were not prepared to train us having thought we were trained on cash procedures at head office
- if you happen to be working with incompetent shift supervisors you will have to deal with their frustration and lack of patience

*shift supervisors are promoted based on senority, not competency
*over 2,000 seasonal employees are hired during the christmas rush alone so it's hard to get in as a permanent part time employee
*if hired permanently, it takes upwards of ten years to be hired on full time
*beer and cider cans/bottles scan either as six packs or singles so if a customer brings up a six pack, you have to make sure it scanned as six units and if a customer brings up single cans you have to make sure you're not charging the customer for more than one item
*computer system, databases and cash procedures are outdated

Advice to ManagementAdvice

electronic databases and cash registers/procedures should be updated
manufacturers should be encouraged to make their barcodes ring through as single units
shift supervisors should be promoted based on competency NOT senority
cash procedure training needs to be sorted out, and employees should be given some sort of manual

Recommends

29 Other Employee Reviews for LCBO (View Most Recent)

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  1. 2 people found this helpful  

    Awesome Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Toronto, ON (Canada)
    Current Employee - Store Manager in Toronto, ON (Canada)

    I have been working at LCBO full-time (more than 3 years)

    Pros

    Heaven in Terms of Employment

    Cons

    None. Truly a great place to work

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Politics and laziness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative in Mississauga, ON (Canada)
    Former Employee - Customer Services Representative in Mississauga, ON (Canada)

    I worked at LCBO part-time (more than 10 years)

    Pros

    Government job. Good pay for a retail position. Good for earning cash while in school or for secondary employment.

    Cons

    If you work hard, you'll do all the work. You will be injured repeatedly. If you want full time + benefits you will be waiting 10+ years.

    Advice to ManagementAdvice

    Give some pats on the back now and then. It will make for a better working environment.

    Doesn't Recommend
    Negative Outlook
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