LUSH North America

  www.lushusa.com
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140 Employee Reviews (View Most Recent)

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1 person found this helpful  

Never been happier, but still haven't been able to create a career.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate
Current Employee - Sales Associate

Pros

Great training, amazing ethics, comfortable work environment, dedicated staff and management who will listen and work with you to attain goals and targets.

Cons

Very very little chance to move up within the company... Many of us have left to find salaried jobs because we simply can't afford the cost of living on 9 dollars an hour part time.

Recommends
Positive Outlook
Approves of CEO

Other reviews for LUSH North America

  1. 7 people found this helpful  

    Mafia and mean girls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Manager
    Current Employee - Shop Manager

    Pros

    Fairly good pay for management
    Great opportunities for learning and development
    Traveling abroad for managers meetings
    Excellent healthcare benefits
    Good work life balance
    Company culture allowing tattoos and piercings

    Cons

    Disorganized operational structure
    Outdated POS technology
    Poor pay scale for support management
    No formal review structure for store managers
    Rotating "supervisors" in what could be considered regional upper management (at LUSH this group of people is called the Retail Support Team)
    Constantly changing policy and procedure, coaching format and floor leading standards

    All things considered, this company has some really great and exciting things happening. Campaigns are engaging and informative (for employee and customer), and the products are fantastic! If you're looking for a challenge and you are looking to learn how to truly run a business from the bottom up - look no further than LUSH.

    Unfortunately, Retail support team definitely has a mean girls vibe, often times communicating in cryptic and unprofessional ways about colleagues and other store managers. It's a shame that career advancement becomes so political when it should really be about who can do the job the best. Store managers are aware of that there is a "blacklist" (employees who are written off by LUSH and might never be promoted) and the "chosen few" (employees who by some grace became someone's favorite and surprise, magically get promoted). It's frustrating to feel like manager meetings are fashion shows and popularity contests (seriously, "you can't sit with us" happens here). But I think to some degree this happens at every job, although it seems to be worse here.

    Advice to ManagementAdvice

    Focus more on store manager careerpathing (formal reviews would be a great place to start). Try to eliminate the friction between RST and store manager groups by rolling out consistent tools and programs (more operational structure, everyone using the same documents and logs). There should only be one interpretation of the correct way to do something, not different interpretations depending on who you get your visit from. RST visits should be supportive, not disruptive to your team or customer experience.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    Pros

    So much fun!! The company honestly cares about you! They give great training and wonderful advantages.

    Cons

    Pushy sales! Make you confront every customer even if they don't want the help

    Recommends
    Positive Outlook
    Approves of CEO
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