LUSH North America

  www.lushusa.com
  www.lushusa.com
There are newer employer reviews for LUSH North America

5 people found this helpful  

Horrible training structure with no room to be promoted! Hired under false pretenses!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Manager In Training in Atlantic City, NJ
Former Employee - Manager In Training in Atlantic City, NJ

I worked at LUSH North America

Pros

The discounts on the products are wonderful. The customers are generally nice. You always smell fabulous. It is not a stuffy place to work at all. If you don't like 9-5 this is the place for you. The products are amazing and easy to sell.

Cons

I was hired as a manager in training. I was excited about the job because I was a customer first and knew what a wonderful product Lush produced. After about 2 weeks into the position I realized something was structurally wrong with the company at least in North America. I had management experience in retail and other areas so I knew when my red flags went up that I should be concerned.I never received any training without having to prompt the manager, although I was given on the day I started a training binder that no one ever went over with me. After one month I was left to be the manager for a week while the " manager " was at a meeting. She left me with no operational tools to run the store properly and barely any staff. On two of those days i worked a 13 hour day on top of having an hour drive both ways. Not a good introduction to a new job. Besides not being trained, I believe I was hired under false pretenses. I was told weekends were not a requirement but important to work. Being in retail previously I knew this. I was told we work a 40 hr week, and I could make my own schedule. I was also told I was being hired because the current manager was moving to another location. NONE of this was TRUE! I worked well over 40 hrs a week without being paid for it, because MIT's are salary. At least ONE weekend day is REQUIRED and I never got to do my own schedule. I never knew when I was working because the manager could barely get the schedule out on time. I was never given any feedback on my performance even after I asked. I was being " trained " by a manager that was supposed to be leaving but she never made an attempt to. Therefore I was left in limbo. After about a month I tried to contact a retail support team member to see where I should be in my training, because I was getting nowhere asking the manager, but as with everything with LUSH I got ignored. She played phone tag with me then gave up. I finally emailed her and got no response. The pay is not good. Life work balance doesn't exist. The selling tactics are ridiculous and pushy. The lack of training, at least in the store was in, was uncalled for. Lush looks great on paper but I have never worked in a more unorganized place in the 15 years I have been working. DONT DO IT!

Advice to ManagementAdvice

When you interview please make sure the person doing it is being HONEST in the expectations. As far as I saw no reviews were done on management. I think that your company could avoid turnover if you would just keep and eye on your upper management. Please make sure your staff is being trained correctly. Also, stop making employees be so pushy in selling. I love your product but how can i continue to be a customer if I know how your management treats their employees. Ethically your a wonderful company but if you don't carry that to the maintenance of your employees then really how ethical are you. I say take a CLOSE look at some of your management!

Doesn't Recommend

150 Other Employee Reviews for LUSH North America (View Most Recent)

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  1. 1 person found this helpful  

    High school all over again...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate in McLean, VA
    Former Employee - Sales Associate in McLean, VA

    I worked at LUSH North America

    Pros

    Great discount on awesome products
    Fun place to work and great customers
    Chance to try new products before they hit the market
    Company takes a lot of Charitable/Green initiatives

    Cons

    Management tends to choose favorites among the staff and doesn't make an effort to develop all employees into a team

    Low pay no extra perks for employees who invest a lot of time and energy into the company

    Advancement opportunities limited if you aren't "buddies" with the manager. Employees are comprised of a young crowd and tend to be rewarded based on "popularity" rather than actual merit.

    Advice to ManagementAdvice

    Higher MORE experienced managers who really care about developing excellent sales teams - not just creating a company clique. Try to create real opportunities for your staff to advance and you will have more loyal associates who excel in sales! If you care about your employees they will be more inclined to care about your company.

    Doesn't Recommend
  2.  

    Love the company, love the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at LUSH North America part-time (more than an year)

    Pros

    LUSH is really a great place to work, the care they take in developing their employees is bar none. The training is comprehensive and thorough, though you are expected to learn a lot on your own time. The level of product knowledge needed to confidently sell is extremely high. If you love Lush, you'll probably love learning more about the products anyway, so for me, learning was fun. LUSH is a company that is easy to be passionate about because the values hit home for all of us. The teams, when positive, are engaging and energizing and the atmosphere is unique. Interacting with a variety of customers can be fun, each day is different and challenging and keeps you on your toes. I like a challenge. The incentives and discount are generous.

    Cons

    Very high selling pressure, be prepared to handle constructive criticism and coaching on a daily basis. Employees are encouraged to take on roles such as campaign manager, charity pot leader, facebook manager, party manager, etc without any additional compensation. A very high level of energy is needed as well as a thick skin. Selling luxury items can be daunting and people, as in any retail sector, can be pretty harsh at times. Be prepared to touch their faces by offering face treatments, touch their feet doing foot treatments, scrub and massage their arms, hands etc....on a daily basis. These things are fun but can be taxing. Hours are unpredictable and based on store performance more than individual making it very inconsistent.

    Overall, there are a lot of expectations and not a lot of monetary compensation. Limited opportunities for advancement.

    Advice to ManagementAdvice

    The wages need to be higher, that is really my only complaint. It is just too much for too little and I am burning out.

    Recommends
    Positive Outlook
    Approves of CEO
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