Lands' End

www.landsend.com
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There are newer employer reviews for Lands' End

 

I loved working at Lands' End

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Intern - International Strategy Intern in Dodgeville, WI
Former Intern - International Strategy Intern in Dodgeville, WI

I worked at Lands' End as an intern (less than a year)

Pros

* The culture is awesome!!!
* Overall the people were incredible to work with!
* The company is very generous with its employees.
* Great onsite fitness center (an entire building dedicated for this purpose). Very impressive!

Cons

* If you are used to living in a medium to larger sized city, Dodgeville might be a little smaller than you are used to. That being said, I lived in Madison while I was there and commuted. It is about a 45 minute commute.

Advice to ManagementAdvice

* You have such a strong culture at Lands' End. Make sure to continue to hire people that fit that culture properly so that you don't put that great asset at risk.

Recommends
Positive Outlook
No opinion of CEO

141 Other Employee Reviews for Lands' End (View Most Recent)

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  1. 2 people found this helpful  

    Sales ability valued over service orientation / Only "yes people" should expect to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Outfitters Support Specialist in Stevens Point, WI
    Former Employee - Business Outfitters Support Specialist in Stevens Point, WI

    I worked at Lands' End part-time (more than a year)

    Pros

    Some great people on the front lines; 40% employee discount on product; "flexible" schedule

    Cons

    Extremely reactive management, e.g. 1) frequent last-minute addition of sales promotions in response to any drop in call traffic, 2) company direction (ex. "we will no longer be promotion-driven") frequently stated and reversed within weeks; Decision-makers and systems designers appear to have little to zero awareness of day-to-day realities faced by the employees impacted; Dozens of minor, poorly designed processes add up to ongoing unnecessary stress throughout each workday; Consistently inadequate training; Little to no coaching for long stretches; Recognition / promotion based more on toeing the party line / "being positive" than ability or critical thought; Emphasis on sales, weekly $ quotas, and call handle time vs customer service; To avoid providing benefits, management has chosen to cut many formerly 40 hr / week call center employees' hours to < 29 / week, while recruitment of new PT employees has stepped up; more PT staff has led to: 1) rising attrition rate, and 2) an increasingly chaotic response to customer needs (one order may have half a dozen reps involved from start to finish); Overt micro-management by poorly chosen / trained "lead" staff has contributed to an increasingly toxic environment and low morale.

    Advice to ManagementAdvice

    Don't be afraid of critical thinkers who speak their opinions: instead, listen to (and actually hear) their concerns, and give them a place in your focus groups. Provide better training for all of your employees, starting with the trainers. Re-visit the decision to require a blended sales & service role from your call center staff: savvy managers know this concept has failed across the board. Honor your employees' strengths, stop focusing all your "coaching" on weaknesses.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Brilliant brand and leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - LE Shop Sales Leader
    Current Employee - LE Shop Sales Leader

    I have been working at Lands' End full-time (more than 5 years)

    Pros

    Management actually cares about you and your success! Great work/life balance! Incredible support! Amazing product that the customer loves!

    Cons

    The shop within a store concept causes a crazy dotted line supervision battle between the store management and your LE district management. (Not difficult, just tough at times). The store side doesn't understand the LE operation.

    Advice to ManagementAdvice

    Upper management does a great job of recognizing their employees and making them feel appreciated. They dedicate the month of October to their shop leads and send little notes and gifts throughout the month. Keep up the great work!

    Recommends
    Positive Outlook
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