Lands' End

  www.landsend.com
  www.landsend.com
There are newer employer reviews for Lands' End

 

I loved working at Lands' End

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - International Strategy Intern in Dodgeville, WI
Former Employee - International Strategy Intern in Dodgeville, WI

I worked at Lands' End as an intern (less than an year)

Pros

* The culture is awesome!!!
* Overall the people were incredible to work with!
* The company is very generous with its employees.
* Great onsite fitness center (an entire building dedicated for this purpose). Very impressive!

Cons

* If you are used to living in a medium to larger sized city, Dodgeville might be a little smaller than you are used to. That being said, I lived in Madison while I was there and commuted. It is about a 45 minute commute.

Advice to ManagementAdvice

* You have such a strong culture at Lands' End. Make sure to continue to hire people that fit that culture properly so that you don't put that great asset at risk.

Recommends
Positive Outlook
No opinion of CEO

128 Other Employee Reviews for Lands' End (View Most Recent)

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  1. 1 person found this helpful  

    Sales ability valued over service orientation / Only "yes people" should expect to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Outfitters Support Specialist in Stevens Point, WI
    Former Employee - Business Outfitters Support Specialist in Stevens Point, WI

    I worked at Lands' End part-time (more than an year)

    Pros

    Some great people on the front lines; 40% employee discount on product; "flexible" schedule

    Cons

    Extremely reactive management, e.g. 1) frequent last-minute addition of sales promotions in response to any drop in call traffic, 2) company direction (ex. "we will no longer be promotion-driven") frequently stated and reversed within weeks; Decision-makers and systems designers appear to have little to zero awareness of day-to-day realities faced by the employees impacted; Dozens of minor, poorly designed processes add up to ongoing unnecessary stress throughout each workday; Consistently inadequate training; Little to no coaching for long stretches; Recognition / promotion based more on toeing the party line / "being positive" than ability or critical thought; Emphasis on sales, weekly $ quotas, and call handle time vs customer service; To avoid providing benefits, management has chosen to cut many formerly 40 hr / week call center employees' hours to < 29 / week, while recruitment of new PT employees has stepped up; more PT staff has led to: 1) rising attrition rate, and 2) an increasingly chaotic response to customer needs (one order may have half a dozen reps involved from start to finish); Overt micro-management by poorly chosen / trained "lead" staff has contributed to an increasingly toxic environment and low morale.

    Advice to ManagementAdvice

    Don't be afraid of critical thinkers who speak their opinions: instead, listen to (and actually hear) their concerns, and give them a place in your focus groups. Provide better training for all of your employees, starting with the trainers. Re-visit the decision to require a blended sales & service role from your call center staff: savvy managers know this concept has failed across the board. Honor your employees' strengths, stop focusing all your "coaching" on weaknesses.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful  

    Full of "Haves" and Have-Nots"

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lands' End part-time (more than 8 years)

    Pros

    Used to be a great place to work, friendly, pro-active

    Cons

    New policies feel like they are taking out the brunt of the economy out on the hourly employees and lower paid people who try to live pay check to pay check. . Very difficult if not impossible to become a regular full time employee with benefits. Now with what all of management blames on Obamacare, they are cutting everyone hours so that you can NOT get get more than 29 hours in any one week Appears like they've hired more people to make sure 2013 averages result in no one getting enough hours to get benefits. They don't care how this change effects their front line. They send staff home 15 minutes early to save $4 in wages?

    Advice to ManagementAdvice

    Have a heart and realize that these changes effect your front line, the face and voice of Lands End. The trickle-down communication through leads and managers who can't do anything about decisions made up the ladder is cowardly.

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