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The worst job ever! Do not even bother! Work somewhere else, you'll be much better off

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - At Home Interpreter
Current Employee - At Home Interpreter

I have been working at LanguageLine Solutions

Pros

-Work from home
-No commute
-No expenses in transportation, food or clothes
-You can work from your bed if you feel like it.
-You feel like you can help people that have a barrier communicating.
-Easy to request temporary change of schedule (meaning if you want your schedule change for just one day)
-At least you have a job!

Cons

-PAY: Terrible pay, guaranteed minimum wage or 0.25 per minute. So the highest possible earning is $15 per hour which it never happens. The average for Spanish Interpreter is 11 to 12 per hour. There are no increments on salary ever, no sick days, no paid vacations. You only get 80 hours a year for your vacation or time off, but they do not pay any vacation time. Also now if you are interpreter for Spanish working full time, you can't work overtime.
-Occurrences: Every little time you need to take off for yourself, either because your are sick of having an emergency, counts as an occurrence, either if it is a whole day or just half an hour. If you have a certain amount of occurrences in one year, they send you a letter. The third letter is for dismissal.
-Very difficult permanent change of schedule. Almost impossible. They will not grant it to the point that if you can't meet the schedule, then you'll be fired.
-If your need is not in compliance with the company needs, then bad luck! So for example if you need to change your schedule to start working earlier because you need to do something later, and the company doesn't need you at that time, they will not grant you the change of schedule.
-If you request vacation time and one of the days is not available but is in the middle of your vacation, and you explain that you'll be out of the country that day, they still will NOT grant you that day, and it will count as an occurrence. So, not only they don't pay you, but they punish you for not being one day back to work in the middle of your vacation.
-No communication with other interpreters other than their controlled forums.
-Any training or any kind of requirement for advancement is on your time, not company time. You will not get any better pay anyway.
-Payroll is a mystery. Impossible to know how are the minutes calculated, specially the overtime minutes, and that is a mystery that nobody will tell you how is calculated.
-If you request to speak with someone in Human Resources, you can't. All communication have to be through email.
-Management... the best way to explain their attitude is with an image: They are the jews that worked for the Nazis in the concentration camps pushing the other jews to work harder for their piece of rotten bread. The management, when they respond to inquiries, which is NEVER on the same day, most likely will not side with you whatsoever. They don't care for the employee, they care for the clients and they will protect the clients over the employees anytime and always.
-NO BENEFITS: you get an extremely limited insurance that will not cover you for anything. On the other hand with the pay you get, you pretty much qualify for financial assistance from any hospital if you can't pay the bill that the insurance doesn't pay. No 401k or any kind of retirement plan and of course NO PROFIT sharing whatsoever!
-No incentives for better qualified people. No commendations, no recognition. No bonuses of any kind, and for December holidays, one postcard If you are lucky!

Advice to ManagementAdvice

Treat your workers as if they were humans. The interpreters are the ones making the money for the company. They should get better pay, incentives, something that will inspire them to stay with the company because they like it, not because they have no other choice. As someone wrote somewhere else, Karma will take care of you all! You'll get what you deserve for the way you treat your workers.

Doesn't Recommend
Disapproves of CEO

Other Reviews for LanguageLine Solutions

  1.  

    Good place work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Phone Interpreter
    Former Employee - Phone Interpreter

    I worked at LanguageLine Solutions

    Pros

    If you speak two or more lanuages, this is place to work. One good thing is you work from home.
    You provide many customer services and sometimes they are very worth.

    Cons

    It can be stressful from time to time because you never know what kind of calls you are getting.
    There are some rude customers too.

    No opinion of CEO
  2.  

    Nice place to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    Work at home
    Awesome supervisors, trainers
    Great team
    Motivation to achieve higher levels of language proficiency
    Very professional environment
    Ok pay: pay is minimum wage or $0.35 per min which ever is more if working during a busy time turns out to be around $14 on average

    Cons

    No career growth or salary growth.....at least for the Interpreters. No benefits, they were trying to introduce some and the price I calculated with their rates for a 4 person household was around $600 a month as of 2009... I hope that it changed

    Advice to ManagementAdvice

    Reward good employees. They deserve it. There are people that have been there for years and they seem like the only reason they are there is because it is a remote job... Now that these types of jobs are becoming common you risk to loose your best employees to other more rewarding job opportunities.

    Recommends
    No opinion of CEO
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