LanguageLine Solutions
2.3 of 5 105 reviews
www.languageline.com Monterey, CA 5000+ Employees

105 Employee Reviews (View Most Recent)

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4 people found this helpful  

No self respecting, professional interpreter should work here

Spanish Customer Service Interpreter (Current Employee)

ProsWork from the comfort of your home providing a much-needed, valuable service for people who cannot communicate in English

You will learn to develop your own style of customer service and will learn to deal with people from all walks of life

Great place for first-time interpreters to develop skills and knowledge but don't expect any formal training or help with skills building. You will learn on the job, ALONE. They do have material you can download from their forums, which can be useful

You are exposed to a wide range of industries and will learn about banking, finance, insurance, government agencies, 911, legal, medical, utilities, and many other industries

If you are an employee (not contractor) you get a steady paycheck and at least you are employed

Good fro a stop-gap in your resume

ConsNo benefits except for the new expensive 401K plan

Salary is very low, a joke compared to what other companies have to offer. They tell you that you can average $14 to $18 an hour but in reality, you are lucky to be making the minimum wage according to the state you live in or you make .25 cents a minute as a contractor. Other companies offer .40 to .60 cents a minute to their contractors

You get monitored on your calls, then get called on everything you did wrong, the QC team tends to be very critical of everything you do by calling it "feedback". You also get positive feedback and some advice as well, which is very helpful

No opportunity for professional growth, not much room for advancement, no real training except for what you get when hired and some material offered in their forums and whatever feedback is offered by QC

Communication with management is near non-existent. You have better luck speaking with the nice people in the IRC and get quicker, better answers from them that from the people who should be answering your questions

Trying to get time off is next to impossible. There are no paid days whatsoever, you get 80 unpaid days a year but try to request those off, good luck. If you take off so many sick days, you get 2 letters and a dismissal afterwords, Schedule changes are impossible unless you are meeting the company's staff and business needs, forget yours, they don't care

Advice to Senior ManagementPlease, what management?

No, I would not recommend this company to a friend

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    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
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    • Disapproves of CEO

    1 person found this helpful  

    Pay not good, no pay increase, Calls are intense and they come often and they survey you.

    Interpreter (Current Employee)

    I have been working at LanguageLine Solutions


    Pros: Work from home that is it. Cons: Med. Benefit is too expensive No pay increase Can't change work time based on… Advice to Senior Management: Increase pay for employees or at least provide good health insurance. Both if both of them are… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Low pay for professional interpreters

    Interpreter (Current Employee)

    I have been working at LanguageLine Solutions


    Pros: work at home. did i say work at home? that… Cons: no benefits at all. Company is making lots of money but does not pay for… Advice to Senior Management: Your company needs experienced interpreters. Your clients include goverment agencies including 911 calls. Interpreters work… Yes, I would recommend this company to a friend More
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