142 Employee Reviews (View Most Recent)

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A job with flexible schedules and endless phone scenarios that make your day go by quickly.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at LanguageLine Solutions

Pros

Flexible schedule and you get to work from home. Everything is phone and internet-based, which gives you a sense of an online community amongst other "colleague".

Cons

You don't ever get to meet other people at work. It is difficult to get to know one other unless you have a whole bunch of free time outside of work to join those office hours.

Recommends
No opinion of CEO

Other Reviews for LanguageLine Solutions

  1. 4 people found this helpful  

    No self respecting, professional interpreter should work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Spanish Customer Service Interpreter
    Current Employee - Spanish Customer Service Interpreter

    I have been working at LanguageLine Solutions

    Pros

    Work from the comfort of your home providing a much-needed, valuable service for people who cannot communicate in English

    You will learn to develop your own style of customer service and will learn to deal with people from all walks of life

    Great place for first-time interpreters to develop skills and knowledge but don't expect any formal training or help with skills building. You will learn on the job, ALONE. They do have material you can download from their forums, which can be useful

    You are exposed to a wide range of industries and will learn about banking, finance, insurance, government agencies, 911, legal, medical, utilities, and many other industries

    If you are an employee (not contractor) you get a steady paycheck and at least you are employed

    Good fro a stop-gap in your resume

    Cons

    No benefits except for the new expensive 401K plan

    Salary is very low, a joke compared to what other companies have to offer. They tell you that you can average $14 to $18 an hour but in reality, you are lucky to be making the minimum wage according to the state you live in or you make .25 cents a minute as a contractor. Other companies offer .40 to .60 cents a minute to their contractors

    You get monitored on your calls, then get called on everything you did wrong, the QC team tends to be very critical of everything you do by calling it "feedback". You also get positive feedback and some advice as well, which is very helpful

    No opportunity for professional growth, not much room for advancement, no real training except for what you get when hired and some material offered in their forums and whatever feedback is offered by QC

    Communication with management is near non-existent. You have better luck speaking with the nice people in the IRC and get quicker, better answers from them that from the people who should be answering your questions

    Trying to get time off is next to impossible. There are no paid days whatsoever, you get 80 unpaid days a year but try to request those off, good luck. If you take off so many sick days, you get 2 letters and a dismissal afterwords, Schedule changes are impossible unless you are meeting the company's staff and business needs, forget yours, they don't care

    Advice to ManagementAdvice

    Please, what management?

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Pay not good, no pay increase, Calls are intense and they come often and they survey you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions

    Pros

    Work from home that is it.

    Cons

    Med. Benefit is too expensive
    No pay increase
    Can't change work time based on you needs.
    Vacation is first come first serve.
    No appreciation for hard working employees

    Advice to ManagementAdvice

    Increase pay for employees or at least provide good health insurance. Both if both of them are terrible how can you expect to keep good interpreters.One day it will come back to bite you

    Doesn't Recommend
    Disapproves of CEO
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