There are newer employer reviews for LanguageLine Solutions
There are newer employer reviews for LanguageLine Solutions

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A job with flexible schedules and endless phone scenarios that make your day go by quickly.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at LanguageLine Solutions

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Flexible schedule and you get to work from home. Everything is phone and internet-based, which gives you a sense of an online community amongst other "colleague".

Cons

You don't ever get to meet other people at work. It is difficult to get to know one other unless you have a whole bunch of free time outside of work to join those office hours.

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  1. Helpful (2)

    Constant calls, very critical, expect certified interpreter work for terrible wages, very limited training

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter for Spanish
    Former Employee - Interpreter for Spanish

    I worked at LanguageLine Solutions

    No opinion of CEO
    No opinion of CEO

    Pros

    Can work from home, can set your schedule in the beginning, gives opportunity to learn about different industries.

    Cons

    First, the training in the actual work you will do is only about a total of 4 hours. You have to learn ON YOUR OWN TIME, all the spanish proper words for Mortgage Companies, Car Insurance companies, Utility companies, medical terminolity, health insurance companies, Cash Advance Stores, credit card companies. If your not certified I think you probably don't know every single word in spanish for all these companies. However, the times you get called to get feed back, they criticize everyting you said wrong. Even if the other person understood everything you said and both parties were satisfied, if you did not use the correct word you will be marked for that.

    The pay is minimum wage and then supposedly .25 cents after the half hour you worked but if you notice, they give you all your breaks at the END of the hour so for that hour you can only earn .25 cents for 15 minutes. If your shift ends like at the half hour of the hour like 3:30 or 4:30 you will only make half of the minimum wage in your state, her its about $3.30, even if you talked the entire hour.

    If you work 7 hours and above you get 30 min lunch you don't get paid for and 2 (15) minute breaks, but if you work 6, you have only a 30 min break in the middle of your shift. This means you sit without being able to get up for one second almost 3 hours, and if the call does not end by your break time, there is a possibility you may end up sitiing for almost 4 hours. There is about a 2 second delay before you get a call, you don't even have time to take a gulp of water.

    The stressful part is you don't know who is going to call and they use pretty fancy words that you may not know, if your caught saying the closest thing to the word then they say you are not meeting the interperteing expectation and you are sent to study on you own time all the words. If the training was more in depth, maybe this had been more helpful. It takes 2 years for you to be able to move from interpreter to any other position and there are no benefits. You can take a special but if you take too many your in trouble. It sounds too good to be true and for someone who may be certified and very knowledgable in ALL TERMINOLY in spanish this may be a good place to work, however if you know this much you may want to work in a place that pays way better.

    Advice to Management

    Give new employees more training in terminology, maybe categorized group of interpreters with a specific industry to make it easier. Offer some vacation, you make a ton of money off your calls and pay your interpreters a misery. And you have lots of call centers overseas which I 'm sure you pay extremely low. If you give feed back to interpreters be a bit more leanient, they are not certified and if the customer and the client understand the call that should be good enough. Spanish has different dialects not everyone understands the same word for everything.


  2. Helpful (4)

    No self respecting, professional interpreter should work here

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Customer Service Interpreter
    Current Employee - Spanish Customer Service Interpreter

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work from the comfort of your home providing a much-needed, valuable service for people who cannot communicate in English

    You will learn to develop your own style of customer service and will learn to deal with people from all walks of life

    Great place for first-time interpreters to develop skills and knowledge but don't expect any formal training or help with skills building. You will learn on the job, ALONE. They do have material you can download from their forums, which can be useful

    You are exposed to a wide range of industries and will learn about banking, finance, insurance, government agencies, 911, legal, medical, utilities, and many other industries

    If you are an employee (not contractor) you get a steady paycheck and at least you are employed

    Good fro a stop-gap in your resume

    Cons

    No benefits except for the new expensive 401K plan

    Salary is very low, a joke compared to what other companies have to offer. They tell you that you can average $14 to $18 an hour but in reality, you are lucky to be making the minimum wage according to the state you live in or you make .25 cents a minute as a contractor. Other companies offer .40 to .60 cents a minute to their contractors

    You get monitored on your calls, then get called on everything you did wrong, the QC team tends to be very critical of everything you do by calling it "feedback". You also get positive feedback and some advice as well, which is very helpful

    No opportunity for professional growth, not much room for advancement, no real training except for what you get when hired and some material offered in their forums and whatever feedback is offered by QC

    Communication with management is near non-existent. You have better luck speaking with the nice people in the IRC and get quicker, better answers from them that from the people who should be answering your questions

    Trying to get time off is next to impossible. There are no paid days whatsoever, you get 80 unpaid days a year but try to request those off, good luck. If you take off so many sick days, you get 2 letters and a dismissal afterwords, Schedule changes are impossible unless you are meeting the company's staff and business needs, forget yours, they don't care

    Advice to Management

    Please, what management?


There are newer employer reviews for LanguageLine Solutions
There are newer employer reviews for LanguageLine Solutions

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