LanguageLine Solutions

www.languageline.com
There are newer employer reviews for LanguageLine Solutions

 

Good Experience to Start But No Place To Stay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - WAH Interpreter
Current Employee - WAH Interpreter

I have been working at LanguageLine Solutions

Pros

Work from Home opportunity
Ability to Set Schedule (only at the begining)
Payment for hours work like clockwork

Cons

Low Pay
No Benefits
Unpredictible Schedule
Non Responsive Management/Supervisors

Advice to ManagementAdvice

This is a good opportunity for someone that wants to start in the Interpreter Industry but that is it. The expectations of management for employment performace is in no way reflective of the pay given to employees. The feedback provided by supervisors is ambigous sometimes. You have a Manager that rarelly will interact with you since they have layers of other Senior Reps that should be able to answer you questions. Whenever you take time off, even previously approved, it shows up as being absent. I have not been able to get an answer if that would eventually impact the performace of an employee. Most of the time you will not know what your schedule for the next 2 weeks would be until the week before. So planning for future events becomes a hazardous process. You are exposed to a variety of situations that will allow you to expand your knowledge. But on the other hand, the company expects employees to have high stardards and dedicate time on their own to improve their skills without getting the compensation that high quality work deserves. Work for LLS at your own risk. Also make sure that if you accept an offer that you give them whatever days you would like off for the next year to ensure that you do get them off. Also you must keep track of the training time to ensure that you are paid for the time spent.

Doesn't Recommend
Disapproves of CEO

138 Other Employee Reviews for LanguageLine Solutions (View Most Recent)

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  1. 2 people found this helpful  

    Excellent company until they asked me to move to PANAMA!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Director of Account MIDWEST
    Former Employee - Director of Account MIDWEST

    I worked at LanguageLine Solutions

    Pros

    Excellent service industry to work in. Very self gratifying.

    Cons

    Moving key operations offshore and requesting persons in the USA to do so as well.

    Doesn't Recommend
    Approves of CEO
  2. 1 person found this helpful  

    Micromanagement Hell!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions

    Pros

    You can work in your pj's and you don't have to spend gas money or time commuting. That's about it!

    Cons

    You will earn minimum wage, won't have holidays off and there are no paid sick days either. Vacation time is also unpaid (and yet it is restricted to 2 weeks a year and subject to their approval), and just as described by many other employees, you can count on your managers being disrespectful. Basically, they will give you only what they are forced to give you by state law, and nothing else.

    Chances are you will not have an opportunity to move up, either. You will never be informed when a position opens, and you can only start receiving benefits at the management level. In other words, you will do all the work for minimum wage, and those who sit in an office listening to you and critiquing your calls will get the benefits you're not entitled to.

    Advice to ManagementAdvice

    When you're talking to us, remember we are professionals too, not your servants. Be polite.

    And as many others have said, we are the force that keeps your engine running. It does not make sense that the ones doing the hardest work won't get the same benefits as those sitting at an office 'supervising'.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for LanguageLine Solutions

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